QA & Testing Senior Analyst - HIH - Evernorth

About Evernorth:
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
QA & Testing Senior Analyst (Hybrid Manual + Automation)
Position Overview:
Content Engineering Solutions team is seeking a QA & Testing Senior Analyst (Hybrid Manual + Automation) to play a critical role in ensuring the quality, functionality, and performance of our Drupal-based web applications. This role requires a strong understanding of application architecture and workflows to formulate effective test strategies and execute them efficiently.
As a QA & Testing Senior Analyst, you will work in a high performance, high-frequency enterprise technology environment, collaborating with cross-functional teams to ensure high-quality software delivery. You will be responsible for driving functional validation (Sprint testing), guaranteeing quality delivery for team deliverables, and maintaining alignment with business requirements through measurable results.
We are looking for an engaged QA professional who is well-versed in Agile testing methodologies, capable of handling both strategic and tactical responsibilities. This role requires working closely with application teams to develop test strategies, define test scenarios, track and report progress / issues. The ideal candidate thrives in a fast-paced environment, meets tight deadlines, collaborates across teams, and demonstrates self-motivation and ownership in delivering high-quality solutions.
Responsibilities:
Actively participate in all phases of testing, including in-sprint functional testing, integration testing, regression testing, accessibility testing, ensuring high-quality releases.
Develop, execute, and maintain manual and automated test cases covering functional, regression, accessibility and usability aspects of Drupal applications.
Review, refine, and enhance existing test processes, verifying that they align with evolving business and technology needs while maintaining efficiency and consistency.
Maintain and improve regression test suites, validating comprehensive test coverage and documentation for repeatable, scalable test execution.
Execute both manual and automated test scripts to validate applications functionality across different environments and platforms.
Thoroughly document defects with detailed descriptions, screenshots, and steps to reproduce, while proactively tracking and monitoring their resolution.
Analyze failure patterns, identify root causes, and drive corrective actions to improve test stability and eliminate recurring issues.
Ensure adherence to QA best practices while contributing to continuous improvements in testing methodologies.
Communicate testing progress, risks, and issues to developers, management, and stakeholders, ensuring alignment and timely resolutions.
Actively participate in team meetings to foster collaboration and maintain alignment with projects goals.
Qualifications
Experience & Skills:
Bachelor's degree in computer science or information technology or related fields.
4+ years of experience in Quality Assurance, with a strong focus on test automation.
Experience testing Drupal 8/9/10 applications, including content workflows and CMS functionality.
Strong manual testing experience, including functional, exploratory, and regression testing for web applications.
Hands-on experience with Cypress for UI and API test automation.
Proven ability to define and implement test strategies across multiple applications, ensuring scalable and maintainable testing.
Thorough understanding of QA best practices and their application to manual and automated testing.
Experience in designing, developing, and maintaining automation scripts for consistency, repeatability and faster test execution.
Working knowledge of test management and defect tracking tools (e.g., JIRA).
Ability to work independently with minimal supervision, effectively managing tasks, priorities, and deadlines in a fast-paced environment.
Preferred Experience:
Excellent written and verbal communication skills, with the ability to collaborate across teams abd document testing insights effectively.
Experience with accessibility testing (e.g., WCAG compliance, Evinced tool)
Solid analytical skills, highly organized, self-motivated with a strong ability to troubleshoot issues.
Adaptability to changing priorities, ensuring flexibility in fast-paced Agile environment.

About Evernorth Health Services