The job profile for this position is Account Installation Advisor, which is a Band 4 Senior Contributor Career Track Role.

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The Evernorth Payer Solutions Account Installation Advisor provides expertise/professional leadership on complex client implementation assignments and projects. This client-facing role involves capturing client business and IT functions/processes and interfacing those into Cigna systems while adhering to Cigna standards. Ensures a smooth transition to client service departments for post-implementation management.

Key attributes: Exercises considerable creativity, foresight, planning, and delivering on initiatives for client implementations and projects. Develops relationships with external customers and internal matrix partners. Utilizes deep professional knowledge and has the ability to provide good judgement and quick decisions to advise functional leaders. Focuses on providing thought leadership within Payer Solutions operations. Works on broader projects which requires understanding the larger scope of business. Assists in developing organizational-wide initiatives to proactively inform and educate clients. Identifies areas for improvement and initiates projects or programs to increase productivity, quality, and effectiveness. Recognized internally as a subject matter expert.

PRIMARY FUNCTIONS:

• Drives implementation project plans and meetings to share best practices and support Sales, Account Managers, and Business Leads on their recommended cost-effective solutions. Conducts detailed analysis, capture requirements, manage and track timelines in order to meet client specific needs and target go-live dates.

• Accurately analyzes, translates, validates, and triages complex client requests and creative growth opportunities related to product requirements, additions, and changes across all Payer Solutions business units and the Cigna Enterprise.

• Manages and leads complex projects as assigned, multitasking effectively to ensure daily requirement requests are completed and turned around within required timeframes.

• Identifies, influences, and communicates need for customization to support client business and IT requirements; attend validation meetings as needed; run customized and scheduled project plans, management tracking and report distribution for internal/external clients as requested.

• Point of escalation for urgent client setup issues for Account Management and client service teams. Interface with IT triage teams to collaborate on resolution of critical issues.

• Manages the deployment of product requirement additions or changes to appropriate business units as needed.

• Adheres to all organizational SOPs, policy and procedures, training guides and Compliance standards; provide subject matter input as it relates to checklists and SOPs

• Acts as a consultant and serve as primary contact to existing and potential clients on strategic product requirements by providing support and analysis in researching and resolution of issues. Influence and assist in development of customized requirements that suit the needs of specific strategic clients.

• Provides leadership and mentors less experienced internal resources and matrix partners with complex issues needing technical expertise and client specific plan interpretation by verifying and ensuring accuracy of requirements, as well as documenting errors as needed.

KEY QUALIFICATIONS:

• Excellent verbal and written communication and presentation skills

• Detail oriented with strong analytical problem-solving skills.

• Knowledge of the Cigna/Evernorth Payer Solutions and/or healthcare industry preferred

• Ability to identify, document, and resolve challenges to creative implementation solutions

• Demonstrated leadership capabilities

• Knowledge of change ideation and planning

• Proven ability to effectively communicate with leadership

• Ability to manage timelines and meeting tight deadlines

• Ability to adapt in a dynamic work environment and make independent decisions

• Strong organizational, prioritizing skills and ability to multi-task

• Bachelor's degree preferred

• Strong customer service focus

• Demonstrated ability to work with other departments/teams to resolve issues

• Proficient PC skills; knowledge of Microsoft Office Suite

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.