The job profile for this position is Pharmacy Technician Senior Representative, which is a Band 2 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

As a Pharmacy Technician Senior Representative, you will be working on a specialized team focused on high touch programs to assist our patients. This role is very detail oriented, and you’ll spend the majority of your day researching benefits, obtaining prior authorizations, processing orders and talking to patients and/or providers. Our representatives are dedicated team members who excel at customer service, helping us elevate our pharmacy patient care to new heights.

In this role, you will be part of Sr. Tech workgroup on a Cigna Team that will focus on the following:

• Accurately enter prescriptions into our system, adjudicate claims and work rejections, and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
• Rapid and thorough investigation of processing/benefit inquiries from Freedom Inside Sales team
• Insurance Inquiries/benefit checks.
• Cross trained in multiple areas while maintaining proficiency and accuracy.
• Juggle multiple tasks without sacrificing attention to detail.
• Help patients understand their pharmacy benefits better and answer patient calls effectively.
• Use empathy and your strong communication skills to handle patient questions, payment method processing, and prior authorization follow up.

What you need to do the job:

• High School Diploma, or GED required.
• 2+ years pharmacy technician experience.
• Valid National Pharmacy Technician certification is required.
• Valid Arizona State pharmacy technician license is required.
• Microsoft Office proficiency and data entry skills.
• Strong math skills related to prescription calculations.
• Exceptional attention to detail, accuracy, and quality.
• Excellent verbal and written communication skills.
• Ability to work a rotating work schedule:
  • 9AM -5:30 PM EST 3 days/week;
  • 10:30AM-7PM EST 1 day/week
  • 12:30 PM -9 PM EST 1 day/week.
  • There is also a Saturday shift of 9 AM -6 PM EST which happens about every 4 weeks.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.