Software Engineering Senior Analyst

ABOUT EVERNORTH:

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

The ServiceNow Engineer is responsible for the development, configuration, and maintenance of the ServiceNow platform, with a focus on CMDB (Configuration Management Database) and Reporting.

This role ensures accurate tracking of IT assets, maintains CMDB health, and delivers meaningful insights through reporting and analytics.

The engineer will work closely with IT teams to automate workflows, integrate systems, and support ServiceNow enhancements.

Responsibilities

ServiceNow Development & Administration

• Configure and customize ServiceNow modules including ITSM, CMDB, and Reporting.

• Develop and maintain workflows, UI policies, business rules, and scripts to automate processes.

• Integrate ServiceNow with external systems using REST/SOAP APIs and Integration Hub.

CMDB Configuration & Maintenance

• Maintain and enhance CMDB to ensure accurate tracking of IT assets and relationships.

• Perform regular audits and data validation to resolve duplicate, stale, or incorrect data.

• Implement and configure new CIs and relationships based on business requirements.

• Work with ServiceNow Discovery & Service Mapping to automate CI population and maintain data integrity.

• Ensure CMDB health and compliance by following ITIL best practices.

• Integrate CMDB with external tools (e.g., Azure, monitoring tools).

Reporting & Analytics

• Create and manage ServiceNow reports, dashboards, and Performance Analytics.

• Design custom reports for incidents, changes, assets, and CMDB health.

• Work with stakeholders to define key performance indicators (KPIs) and insights.

Troubleshooting & Platform Support

• Identify and resolve ServiceNow platform issues, ensuring system stability.

• Manage ServiceNow upgrades, patches, and performance optimizations.

• Maintain security and role-based access controls (RBAC).

Qualifications

Required Skills:

Technical Skills

• Strong experience with ServiceNow development, administration, and CMDB management.

• Expertise in CMDB configuration, Discovery, and Service Mapping.

• Hands-on experience in ServiceNow Reporting, Dashboards, and Performance Analytics.

• Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.

• Familiarity with ITIL processes, ITSM, and ITOM modules.

Soft Skills

• Strong problem-solving and analytical abilities.

• Excellent communication and collaboration skills.

• Ability to work in an Agile environment and manage multiple priorities.

Location & Hours of Work:

• Hyderabad and Hybrid (11:30 AM IST to 8:30 PM IST)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services