The job profile for this position is Operations Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Key Responsibilities:

• Act as the primary contact for external partners, including TPAs, healthcare providers, and regulatory stakeholders.

• Support relationship-building initiatives and ensure timely responses to Dhamani team queries or requests.

• Assist in preparing and submitting required data and reports to FSA in related to Dhamani daily/monthly/yearly reports.

• Ensure data accuracy and consistency in regulatory member data submissions..

• Monitor and flag any data discrepancies, coordinating resolution with related to any member missing information rejection reports.

• Receive, document, and resolve member and partner complaints.

• Ensure all complaints are addressed in line with regulatory requirements and internal policies.

• Coordinate with the internal complaints unit and the FSA to ensure proper closure of complaints.

• Support local data management in line with our data localization roadmap and regulatory expectations.

• Manage access to locally stored documents and reports for audits or inspection visits.

• Serve as Cigna’s official representative in Dhamani-related meetings.

• Attend working groups, regulatory update sessions, and coordination discussions with Dhamani’s teams.

• Ensure access to Oman policies, claims, complaints, commissions paid, etc., for regulatory audit purposes.

• Maintain readiness for regulatory audits by ensuring data is available and easily accessible from the branch.

• Oversee the renewal of official licenses and government certificates.

• Perform other tasks as assigned to support the regulatory, operational, and customer service functions of the organization.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.