Software Engineering Lead Analyst - HIH - Evernorth

Position Overview

The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success. We are looking for exceptional software engineers/developers in our PBM Plus Technology Organization. In this role, you will

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications
• Conduct audits of current API implementations to identify reliability gaps.
• Design and implement resilience features like circuit breakers, retries, rate limiting, and graceful degradation.
• Collaborate with development teams to build resilient APIs from the ground up.
• Set up automated monitoring, logging, and alerting systems to catch issues before users do.
• Ensure proper error handling, timeout management, and failover strategies.
• Write comprehensive test suites (unit, integration, load, chaos).
• Stay on top of updates, deprecations, and potential issues in third-party API integrations and dependencies.
• Contribute to internal documentation, standards, and playbooks for API reliability.

Responsibilities

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives

Required skills and qualifications
• 5+ years of experience in backend/API development, preferably in a microservices architecture.
• Strong understanding of RESTful and/or GraphQL API design and security best practices.
• Proven experience implementing resilience patterns (e.g., bulkheads, circuit breakers, exponential backoff).
• Hands-on experience with API gateways (Kong, Apigee, AWS API Gateway, etc.).
• Familiarity with observability stacks (Datadog, Prometheus, Grafana, ELK, etc.).
• Experience working with message queues (Kafka, RabbitMQ, AWS SQS) and async patterns.
• Ability to program (structured and OOP) using one or more high-level languages, such as Java and JavaScript.
• Cloud-native mindset with experience in AWS, GCP, or Azure.
• Bonus: Experience with service meshes (Istio, Linkerd) and chaos engineering tools.
• Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn)
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

Preferred skills and qualifications
• Previous success in technical engineering
• Coding experience beyond simple scripts

Location & Hours of Work

Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services