INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

The HR Operations Coordinator will report to the HIH HR Operations Manager and will be responsible for supporting various HR operations processes for Evernorth Hyderabad Innovation Hub ensuring that data quality and metrics are key deliverable for all transactions with timely delivery. Coordinate/work closely with various stake holders and cross functional HR teams in to provide a seamless Employees experience.

Job Overview:

The ideal candidate will have a strong understanding of the end-to-end HR Operations process, excellent communication skills, and the ability to build and maintain relationships with various stakeholders. This role involves handling various HR operations processes Hire to Retire, HR systems administration and compliance with local labour laws & regulations in India.

Data Management:

Employee Data Management: Ensure and maintain accurate employee records, including personnel files, employment history, and personal data.

Workday Data Management: Administer and maintain Workday for data entry, reporting and systems integration.

Processing employee data transactions in Workday (Onboarding, HCM, Absence, & Time)

Performing ongoing validation, reconciliation and audit of employee data and data management processes, implementing data governance framework

Responsible for day-to-day administration of all data changes or correction requests

Maintain high level of accuracy on all transactions/reporting/analysis

Create and append process SOP’s

Work as SME and mentor other team members on the processes

Consulting with technology team on system integration issues and resolution

Proactively identify data gaps and help solution, mitigate risks, and highlight areas of opportunity to streamline and automate

Support UAT testing for systems and reporting enhancement process and system upgrades

Monitor and maintain the process SLA’s and metrics

Responsible for the maintenance and updates to organization structures, data changes and corrections

Education:

Bachelor’s degree in the Human Resources, Business Administration, or a related field.

Experience:

Minimum of 6 to 9 years of experience in end-to-end activities for data management in HR Organization.

Skills:

· Solid understanding of employee life cycle – hire to retire specifically supporting the Indian market & working experience in processing various HR related transactions in HR Systems.

· Strong working knowledge of Workday

· Attention to detail, accuracy handling HR tasks, demonstrates sense of urgency and can prioritize task to meet deadlines

· Experienced in working with cross country and cross functional teams

· Excellent organizational and time management skills

· Ability to work independently and as part of a team

Other Requirements:

· Excellent communication skills and interpersonal skills.

· Ability to build relationships with various stakeholders.

· Strong problem-solving and analytical skills.

· Proficiency in Microsoft Office Suite

· Ability to handle sensitive and confidential information with discretion

· Excellent process management skills

About Evernorth Health Services