Financial Analysis Senior Analyst, Claims Billing - Evernorth - Remote
Cigna
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POSITION SUMMARY
The Financial Analysis Senior Analyst is responsible for managing all billing aspects for a complex or larger volume book of business. This role is accountable to collect all premium/fees and claims/claims funding billed on an invoice, resolve all billing inquires, and partner with internal and external partners to create a positive client experience. Key responsibilities of this role include: Owning the end-to-end billing relationship. Identifying opportunities for process improvements to enhance client satisfaction, reduce financial risk and successful implementation of new and renewing clients from a financial perspective.
Primary Responsibilities
- Manage the end-to-end billing relationship for a complex book of business of approximately 500 accounts.
- Make independent decisions regarding credits and debits, notifications and communication on client receivables.
- Provide support for external and internal customers regarding all items related to the billing for premium and claims/claims funding.
- Analyze daily Automated Clearing House (ACH) tap files prior to sending to Treasury and the bank.
- Conduct audits to ensure financial controls are maintained, when necessary.
- Design, enhance and maintain system applications for processing and reporting financial information as needed.
- Strong verbal and written communication skills to communicate billing items to clients, TPA’s, brokers, and internal partners.
- Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.).
- Organizational skills and prioritization skills.
Key Qualifications
- High School Diploma or GED required. Bachelor's degree in finance preferred.
- 3+ years of related experience required.
- Customer/Client service experience required.
- Reconciliation experience required.
- Data analysis experience required.
- Previous billing or collection experience strongly preferred.
- Exceptional systems experience, specifically using Excel for reporting purposes is required.
- General knowledge of insurance products, procedures and systems for specific functional area is desired.
- Prior experience working with matrix partners is preferred.
- SAP and Facets experience strongly preferred.
- Strong Excel skills with experience with pivot tables and v-lookups required.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.