The job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Operating Effectiveness Advisor – Non-Drug Materials

As the Operating Effectiveness Advisor, you will lead the development and execution of strategies that drive cost savings and operational efficiencies across the non-drug materials category. This category includes, but is not limited to, coolers, phase change materials, bags, bottles, labels, and other items essential to Fulfillment processing. You will be responsible for ensuring the quality and timely delivery of non-drug materials to multiple Pharmacy Fulfillment and Distribution Centers, leveraging Evernorth’s diverse supplier network. This role also serves as the primary liaison between Operations and Purchasing, proactively identifying, and mitigating potential performance issues that could impact Fulfillment operations.

Key Responsibilities:

• Drive innovation through collaboration with Compliance, Operations, and Engineering to evaluate and implement next-generation packaging materials and equipment that enhance sustainability, automation, and performance
• Partner with Corporate Procurement to qualify alternate suppliers and enhance supply chain resilience
• Monitor material quality and performance through daily engagement with cross-functional teams and stakeholders
• Conduct regular reviews of internal and external defect data (e.g., returns) to identify trends and areas for improvement
• Investigate quality issues and collaborate with suppliers to implement effective resolutions
• Coordinate with Engineering, Operations, Supply Chain, and external vendors to qualify new materials under the established change management process
• Develop proactive quality measures and lead trial runs for new materials

Key Competencies:

• BA/BS degree in Operations, Manufacturing, or a related field preferred
• Minimum of 5 years of relevant experience in a manufacturing, production, or order fulfillment environment
• Proven experience managing packaging vendor/supplier relationships in a manufacturing or fulfillment setting
• Solid understanding of mechanical or automated equipment and material specifications; familiarity with engineering concepts is a plus
• Strong oral and written communication skills
• Ability to work cross-functionally to proactively communicate and resolve issues with a sense of urgency
• Demonstrated analytical and organizational skills
• Strong aptitude for quantitative problem solving and ROI analysis
• Proven ability to resolve complex issues through cross-functional collaboration
• Skilled in managing multiple timelines and meeting tight deadlines
• Capable of working independently and adapting in a dynamic work environment
• Proficient in Microsoft Office

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 91,900 - 153,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.