The job profile for this position is Client Account Support Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

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OVERVIEW:

Are you someone who thrives in a dynamic, fast-paced environment? Do you enjoy solving problems that directly influence patient care and client satisfaction? Do you have a track record of accomplishment in producing results, working with and through matrixed organizational partners? If so, you could be an excellent fit for the Cigna Business Unit.

JOB SUMMARY:

As a CBU Data Performance Manager, you will provide advanced professional input to complex Client Services assignments/projects specific to Cigna. You will be responsible for providing client support in the areas of data performance, including but not limited to:

• Data enhancements/project support

• New product implementation support

• Compliance reporting and audit coordination

• Renewal period readiness activities

• Bug fixes

• Production issue coordination

• Data mapping set up/maintenance

• Other support, as determined by manager

In this role, you will be expected to respond to complex inquiries, solve non-routine problems using independent judgment and discretion, and ensure client satisfaction with products and services. You will drive coordination with Cigna’s National Ancillary Service Team (NAST) to ensure needs are met and potential problems are averted, while proactively keeping them informed of the account status and daily operational performance. You must exercise sound judgment in evaluating, selecting, and adapting both standard and complex techniques and procedures.

Successful individuals in this role have an aptitude for understanding technical concepts, particularly related to data and file structures. While a background in IT is not required, the ability to follow and contribute to discussions on technical topics is essential.

COMPETENCIES:

• Action oriented

• Resourcefulness

• Collaborates

• Situational adaptability

• Manages conflict

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• High School diploma; four-year college degree, preferred.

• 3+ years of experience working directly with EviCore’s proprietary software platforms (Image One, Isaac, or EP), strongly preferred.

• 5+ years’ experience working in a customer/client support facing role.

• Advanced working knowledge of EviCore’s prior authorization process, including post-service client offerings (Appeals, Claims, etc.), strongly preferred.

• Strong problem solving, adaptability, and time management skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 64,700 - 107,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.