Role Overview

We are seeking a dynamic and experienced Operational Finance Manager to oversee the Operational Finance and Credit Control teams within the finance department of our fast growing, Middle East and Africa business , based in Dubai. This leadership role is responsible for managing accounts payable and receivable operations, guiding a team of 12 professionals, and driving continuous process improvement. The successful candidate will build strong cross-functional relationships and contribute to strategic finance initiatives across the region.

Key Responsibilities

• Lead and support the Operational Finance and Credit Control teams, providing guidance on complex queries and dispute resolution.
• Oversee the analysis and processing of expense reports and invoices, ensuring accuracy and compliance.
• Approve payments and employee reimbursements via the expense platform.
• Ensure accurate accounting treatment, reconciliations, and financial reporting.
• Manage corporate credit card programs and travel expense platforms (Concur & CWT).
• Develop and implement policies and structures for effective credit control and cash collection, aligned with compliance standards.
• Build and maintain strong relationships with brokers, clients, sales, and client management teams to ensure timely debt resolution.
• Mentor and develop team members to reach their full potential.
• Deliver ad hoc financial analysis and support strategic projects across the Middle East and Africa region.
• Collaborate with other finance teams to achieve departmental goals.

Candidate Profile

• Proven leadership experience with a minimum of 3 years in a management role.
• Strong organizational skills with the ability to manage multiple priorities under pressure.
• Results-driven mindset with a passion for continuous improvement and operational excellence.
• Effective problem solver with a strategic and analytical approach.
• Excellent interpersonal skills and the ability to work collaboratively across diverse teams.
• Customer-focused with a track record of building trust and strong relationships.
• Hands-on team player willing to contribute across the broader finance function.
• Strong verbal and written communication skills.
• Experience with Oracle or similar general ledger systems is a plus.

Core Competencies

• Learning and Applying Quickly
• Drives Vision and Purpose
• Develops Talent
• Problem Solving
• Perseverance
• Customer Focus
• Priority Setting
• Organizing

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.