We seek an experienced and dynamic leader to manage our Pune Operations relating to transportation and Global Hospitality Services (GHS) products - covering cafeteria and pantry service operations among many other related products and services. The ideal candidate should be forward-looking, stakeholder-centric, who needs to drive innovation, ensure service excellence, and uphold our commitment to employee well-being. As a location lead, the candidate will also oversee operations of all BTSS products for the location, ensuring efficiency, compliance and seamless delivery.
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Key Responsibilities

Strategic Leadership

• Develop, Integrate and execute location strategies aligned with organizational and India goals.
• Analyze regional needs and design scalable solutions while working closely with the product leads.
• Stay ahead of industry trends and regulatory changes and ensure compliance.
  

Operational Excellence

• Manage daily operations, ensuring adherence to schedules, safety, and service quality.
• Monitor KPIs (on-time performance, vehicle utilization, employee satisfaction).
• Resolve escalations promptly and implement preventive measures.
• Partner with the site management and product teams to ensure best of products and services are made available to our colleagues.
  

Vendor & Stakeholder Management

• Monitor contracts, SLAs, and pricing with transport vendors.
• Conduct regular audits and performance reviews.
• Collaborate with Business, CSIS (Security), HR, RES (Facilities Management), and regional teams on many of the initiatives relating to Transport operations.
• Management of Senior Stakeholder Relationships (Country Management, Senior Citi Leadership, Human Resources)
  

Compliance & Safety

• Ensure adherence to transport, labour, and environmental regulations.
• Lead safety initiatives, including driver training and incident investigations.
• Assessment & Management of Continuity of Business Transportation Requirements (in conjunction with CSIS, and in-country crisis team)
• Risk & Controls Management

Financial Oversight

• Manage budgets, identify cost-optimisation opportunities
• Leverage technology for route optimization, real-time tracking, and analytics.
  

Team Development

• Lead and mentor team members of the location, fostering a culture of accountability and safety. This would include managing and influencing team members (including vendor staff), who may not directly report into this role.

Skills:

• Excellent communication, interpersonal and problem-solving abilities.
• Strong skills in accounting, finance, project management and strategic planning
• Demonstrate influencing skills, with multiple stakeholders and teams
• Exceptional relationship building skills and experience in partnering with senior managers to accomplish organizational goals.
• Analytical and time management skills with the ability to work under time constraints and adapt to change
• Strong financial acumen and negotiation skills.
• Organized, motivated, pro-active, with perseverance, able to articulate and action against the plan
• Work independently with the ability to deliver against targets

Knowledge/Experience:

• Prior experience in leading teams
• Experience in fleet and vendor management, project management and strategic planning
• Operational Management & Control
• Stakeholder Management
• Risk & Controls Acumen

Qualifications

• Bachelor’s degree
• Experience: 7+ years in transport/logistics, with 5+ years in leadership roles
  

Application Process

We are an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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