At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We’re currently looking for a high caliber professional to join our team as Tech & Net Build Lead Specialist - C13 based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Tech & Net Build Sr Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Overall end to end responsibility for the successful initiation, planning, design, implementation, monitoring and completion of technical integration solutions. Responsible for coordinating internet development initiatives. Applies understanding of high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing) to drive continual improvement in deployment processes.

• Proactively assesses appropriate solutions and manages risks. Ensures timely escalation and mitigation of risks to avoid impact to project delivery.

• Interfaces with clients, business partners, vendors and any other stakeholders driving internet initiatives. Communicates progress to management.

• Ensures the best client implementation experience in all host to host projects by organizing all internal and external project related activities for a timely and smooth delivery. Resolves client concerns and escalates as appropriate.

• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics to evaluate performance and find optimization opportunities.

• Performs other duties as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience

• Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Effective communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Good work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This is a team manager role where the ideal candidate has a proven track record of management and supervisory abilities beyond core functional experience needed for the role.

• Strong belief and advocate for our mission to our clients, driving a culture of excellence in the team by putting our leadership principles at the heart of everything we do.

• Continuously refine and maintain a pristine risk and control environment for members to safely operate in through constant adaptation of the team processes in tandem with the evolving regulatory and controls environment, the adoption of new tools and commercialization of new client integration capabilities.

• Develop and lead the extended team of offshore Regional Technical Implementation managers with the ability to lead and motivate the team towards organizational goals that support the larger business strategy, driving changes in behaviors and processes in team as necessary in support of these aspirations.

• Data-driven decision making skills to optimize team capacity, drive KPIs & support OKRs, identify opportunities for enhancing processes and client experience.

• Excellent stakeholder management and communication skills with the ability to perform tailored communication to a wide spectrum of audience, ranging from project members to senior decision makers both internally and externally, with the appropriate depth and detail. Serve as escalation point for the team for their integration projects with these internal and external stakeholders.

• Demonstrated hands-on transaction banking product and industry knowledge with good understanding of various client integration capabilities, opportunities and the business lines enabled through them. Bringing this value-added perspectives and client lens in all interactions with close partners in Sales, Product, Technology and Onboarding Readiness, contributing to the development of new technical integration capabilities and associated commercialization plan.

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Job Family Group:

Implementation

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Job Family:

Technical & Network Build

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Time Type:

Full time

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