Team Overview:

The Markets Operations Business Intelligence & Process Re-Engineering Team drives transformational change within Operations by optimizing processes. We collaborate closely with Operations teams to design and implement Target Operating Models, focusing on automation using Low-Code Solutions and Core Technology platforms. Our mission is to provide cutting-edge solutions that empower Operations professionals to deliver exceptional client service, maintain robust risk management, and drive continuous improvement.

Responsibilities:

• Lead and mentor a team of low-code developers / process engineers overseeing their daily activities and professional development.
• Leverage expertise in low-code applications to analyze complex business challenges, evaluate existing processes, and recommend innovative solutions aligned with industry best practices.
• Spearhead the implementation of transformation projects using low-code platforms like Appian and other Business Process Modeling Notation (BPMN) tools.
• Collaborate closely with Markets Technology to ensure adherence to governance, risk, and control frameworks, complying with firm policies for development outside of Technology.
• Build and maintain strong relationships with Market Operations teams at all levels, from extended managers to individual contributors, to design and deliver optimal solutions.
• Oversee all phases of the software development lifecycle (SDLC), from analysis and design to construction, testing, implementation, and post-production support.
• Conduct thorough code reviews and quality assurance to ensure solutions meet requirements and are optimized for performance and maintainability.
• Proactively identify and drive automation opportunities within Market Operations.

Qualifications/Must-Have Skills:

• 10+ years of relevant experience, including 4-7+ years of proven experience in managing and leading development teams.
• Demonstrated success as a Program or Portfolio Manager, Department Head, or similar role, managing large-scale, strategic, cross-functional projects.
• 3-5+ years of hands-on experience in designing, developing, and implementing solutions using Low-Code Automation Platforms (e.g., Appian, Xceptor).
• Proficiency in designing and developing database models and objects to support BPM applications.
• Strong technical understanding of core Market Operations processes, including allocations, reconciliations, confirmations, and payment processing. Prior experience in an Operations Line role is highly preferred.
• Proven track record of identifying and implementing automation solutions that have delivered tangible business benefits.
• Excellent collaboration and communication skills, with the ability to effectively interact with stakeholders across different organizational levels and functions.
• Demonstrated leadership abilities, including prioritization, clear and compelling communication, and influencing cross-functional teams.
• Background in program/project management, consulting, technology, or management.
• CAPM, PMP, PgMP and/or MBA are a plus

Education:

• Bachelor’s/University degree,
• Master’s degree is Good to Have

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Business Strategy, Management & Administration

------------------------------------------------------

Job Family:

Business Process Re-Engineering

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.