The Senior Program Lead Manager is a strategic project management professional who closely follows latest trends and adapts them for application to their role and the business. This position is responsible for a broad book of work for the Tax Information Reporting function in support of multiple businesses. The book of work encompasses regulatory, business-driven and process improvement projects. Excellent communication skills are required to negotiate and facilitate cross-functional collaboration, usually at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas of the organization. Accountable for significant direct results regarding the execution and implementation or work efforts within remit. Responsible for handling resource management and allocation of work within the team/project.

Responsibilities:

• Support planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Identify stakeholders and key organizations and build and manage relationships.
• Direct the creation of multiple programs of work and manage their alignment to operations and business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional activities within/across programs and with senior management.
• Lead the identification and drive resolution of issues, including those outside established programs of work.
• Work with stakeholders to ensure program scope definition meets defined objectives.
• Work with the Program Sponsor to ensure business case/cost-benefit analysis is in line with business objectives.
• Drive adherence to program and project processes, procedures, methods, and standards for program and project delivery.
• Assist the program team in negotiating for resources owned by other departments in order ensure the program can be completed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks that impact program delivery and ensure mitigation strategies are developed and executed when necessary.
• Apply comprehensive understanding of concepts and procedures within own area and knowledge of other areas to resolve issues that have impact beyond own area.
• Ensure creation, approval and maintenance of various project and program artefacts including plan and charter, benefits management plan, stakeholder management plan, risks and issues log, etc.
• Ensure program/project plans meet business needs as described in the scope and initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
• Coordinate funding approvals and ensure all areas of the program are appropriately resourced. Maintain appropriate staffing requirements to meet operational needs.
• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Apply sound ethical judgment regarding personal behavior, conduct and business practices

Qualifications:

• 10+ years of relevant experience managing projects/programs
• PMP or equivalent professional qualification preferred
• Excellent interpersonal relationship skills with ability to influence and negotiate with stakeholders
• Critical thinking and problem-solving skills
• Should demonstrate a commitment to quality and attention to detail

• Experience in Banking/Financial Services

• Experience in tax or regulatory projects strongly preferred
• Must have experience implementing projects with operational process change and technology change
• Needs to be a strong communicator; comfortable managing uncertainty and can adapt to changing priorities; takes accountability for results; effective at delegation; strong stakeholder management skills at senior level; highly organized; proactive/action-oriented; results-driven; acts with urgency in a controlled, disciplined way; confident/assertive; can successfully resolve issues through negotiation and collaboration
• Strong preference for PMP or equivalent project management accreditation
• English. Spanish language skills desired but not mandatory

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 09, 2025

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