The Business Support Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department, driving a variety of Business and Technical Support activities in coordination with the Fund Accounting and other Backoffice Operations teams. The overall objective of this role is to provide the Fund Accounting Operations teams with day-to-day technical support for applications and systems used in the delivery of activities associated with Net Asset Valuations (NAVs).

Responsibilities:

• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Identify opportunities to implement process improvements and recommend system, service, and process enhancements including leading and evaluating system testing
• Coordinate staff assignments to achieve optimal effectiveness through assessment of business requirements and staff skill sets and development needs
• Build and maintain relationships with internal and external clients, and serve as point of escalation of complex customer issues
• Perform discovery and due diligence with clients and visits regarding service quality measurement
• Manage the Risk and Control agenda including audits, interfacing with internal and external auditors, and identifying process gaps
• Work closely with senior management on identifying opportunities for cost saves, full-time equivalent (FTE) reduction, and optimization
• Work closely with Sales and CEs on client management and service improvement initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• Experience in fund accounting operations preferred
• Experience in accounting within financial services, strategic management, resource/expense management, and managing client relationships
• Experience in managing operational delivery
• Extensive knowledge of funds services and process
• Demonstrated leadership and management skills
• Ability to work in a team-oriented environment
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated Subject Matter Expert (SME) knowledge in related area

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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Job Family Group:

Operations - Transaction Services

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Job Family:

Fund Accounting

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Time Type:

Full time

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Primary Location:

Columbus Ohio United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 23, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.