Citi – Services - Investor Services

Services sits at the core of Citi’s global network, with an industry footprint spanning 95 countries, including our sub-custody network in 63 of them. We serve approximately 19,000 clients which include large corporations, banks and broker dealers, commercial bank mid-market companies and investment managers

As part of Citi’s Services organisation, Investor Services is a global business that provides Custody, Fund Services, and Agency Lending to global institutional investors such as asset managers, SWFs, Central Banks, Insurance, Banks and other Financial Intermediaries. Investor Services is a top 4 provider globally and operates the largest network with a presence in 60+ countries and when combined with Services

Position summary

The Head of SWFs and Central Banks is a senior leadership role responsible for driving the strategy, revenue growth, client engagement and external market positioning for the segment globally. This individual will lead a global team of sales and client executive professionals and be directly accountable for delivering commercial outcomes aligned with the company’s broader strategic objectives. The role will own C-suite relationships, be seen a trusted client partner and deliver positive outcomes for our most important clients.

The Head of SWFs and Central Banks will play a critical role in defining go-to-market plans, identifying growth opportunities within the segment, and ensuring the successful execution of complex, multi-jurisdictional deals. This role requires deep market insight, exceptional stakeholder management skills, and a proven ability to influence, including regular interaction with the C-suite of both clients and internal executive leadership.

The role also works in close partnership with FI Sales Head, Issuer Services, Banking and Markets to drive One Citi / pan-Services client solutions.

The ideal candidate will be a dynamic and inspirational leader who brings a strong track record of sales success and managed a world class sales process. This individual will have direct experience of winning new mandates in this segment and owning the most senior client relationships. This is a high-impact, highly visible role that will shape the trajectory of the company’s Asset Owner segment, requiring both strategic vision and operational excellence.

Revenue and expense outcomes

• Drive global sales performance across the segment to meet and exceed strategic revenue and growth targets
• Create, develop and maintain an active pipeline of relevant opportunities which fit our global strategy
• Represent the priorities and performance to leadership, demonstrating progress against strategic goals
• Design and execute relevant and targeted sales campaigns and drive thought leadership content across the segment both internal and external
• Lead, manage, and inspire a high-performing team of salespersons and client executives across multiple regions, ensuring a consistent, client-centric approach

Client relationship

• Cultivate and deepen relationships with key clients in the segment
• Champion client-focused initiatives that enhance our product and service offering, client experience and reinforce value propositions both internally and externally

Collaboration and cross sell

• Partner with the boarder Client, Banking, Markets organisation across Citi to identify winning clients and clients where Citi can win
• Work closely with partners across Services to cross sell, provide market feedback and be direct product enhancement/development and service model design
• Drive new business mandates by working effectively with all senior stakeholders including Product, Data, Operations and Technology partners

Thought leadership and solution design

• Lead the external market positioning of Investor Services for this segment across all stakeholders working with our Marketing and Content teams
• Monitor market trends, regulatory developments and competitive dynamics to adjust strategies and maintain market leadership
• Collaborate with teams to align this segment requirements and needs with internal initiatives and product offerings

Qualifications

• Education: Undergraduate Degree, MBA preferred
• 15+ years of senior sales leadership experience within the financial services industry, managing multi-country teams.
• Proven ability to design and execute strategic plans and achieve financial targets.
• Deep understanding of Services products, services and the competitive landscape.
• Strong leadership, communication and interpersonal skills.
• Ability to manage risk and ensure compliance with regulatory requirements

Skills and Competencies

• Strategic analysis/thought process
• Ability to work with multiple organizations and stakeholders, including Senior Management and regulators.
• Strong leadership and communication skills.
• Ability to inspire and influence teams – both direct and matrixed.

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Job Family Group:

Institutional Sales

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Job Family:

Institutional Sales Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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