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Senior Audit Manager - Quality Assurance - Markets, Services, US Personal Banking and Wealth

Citi

Citi

Quality Assurance
Ontario, CA, USA
USD 141,600-212,400 / year
Posted on Oct 8, 2025

Citi's Internal Audit (IA) division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

IA maintains a Quality Assurance (QA) function that reports to the Citi Chief Auditor and the Group Audit Committee. The QA function provides independent assurance that IA has achieved and is maintaining appropriate standards of internal audit delivery (set against both IA’s own internal standards and the Standards and Code of Ethics of the Institute of Internal Auditors).

The role involves close liaison with the global audit teams to ensure appropriate understanding, access to and the correct application of the IA methodology. In this role you will be partnering with the audit teams responsible for Markets, Services, USPB & Wealth coverage, and also supporting the global QA team across all regions.

Key Responsibilities:

  • Operate independently as a QA partner for Markets, Services, USPB and Wealth global teams and forming partnerships at all levels within IA. Support the QA Director (QAD) in fostering a strong QA partnership with the IA Chief Auditor and leadership team.
  • Lead QA reviews and provide assurance over the quality of IA’s work via formal QA products (e.g., Scorecards, Thematic Reviews, Hot reviews, and Targeted Reviews)
  • Provide day-to-day support and guidance to the assigned audit teams on methodology-related matters by leveraging experiencing and using professional judgement.
  • Be a change agent in the continuous improvement program to deliver and maintain a best in class QA function, sharing best practices and lessons learned with the IA teams
  • Contribute to continued improvement in IA methodology and coverage through the delivery of QA products.
  • Lead and coordinate delivery of methodology training to auditors, including tailored training as and when needed.
  • Assist the QAD by leading reviews of Audit Reports, Issue Validation Work papers, and other IA products.
  • Establish and consistently maintain professional working relationship with IA Directors and CAs; assist the QAD in maintaining IA stakeholder communications through monthly meetings as assigned by the QAD.
  • Assist with periodic ad-hoc projects (e.g., research and development of QA specific training).
  • Assist the QAD in reviewing key internal QA deliverables and external deliverables.
  • Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).
  • Willingness to assist other QADs on an ad-hoc basis to ensure consistent utilization.

Key skills and qualifications:

  • 10+ years of experience in a related role
  • Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
  • Demonstrated success in business, functional and people management
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Effective negotiation skills

Education:

  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

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Job Family Group:

Internal Audit

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Job Family:

Audit

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$141,600.00 - $212,400.00

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Most Relevant Skills

Control Monitoring, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Professional Standards, Risk Management, Root Cause Analysis.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.