The KYC Operations Senior Manager Director is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards

• Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level

• Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc., as appropriate

• Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.

• Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program

• Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams

• Directly engage global Core functions (e.g., Re-Engineering, Business Solutions and Support, Controls, and the Business Management Office) during Citi KYC process improvement projects, Citi KYC system releases and preparation of management reporting material

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Help to strengthen a culture of simplicity, responsible risk management, and client-centricity by fostering transparency, connection, and a sense of belonging.

Qualifications:

• 15+ years of Wealth Management and/or Retail Banking business lines with specific focus on Financial Crimes and prior operational experience in AML/KYC

• First-class leadership and influencing skills, including experience managing teams.

• Excellent verbal and written communication skills.

• Track record of managing internal relationships and demonstrated experience in leading sustained change management efforts

• Possesses strong analytical skills and has high attention to details

• Highly motivated, organized, and methodical

• Demonstrated team player

• Strategic thinker with product mindset able to see and document the path from problem to solution and challenge the status quo.

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Primary Location:

Florence Kentucky United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 14, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.