Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Communications and Engagement Manager (Business Unit Manager - C14) is a senior-level position responsible for developing and executing a comprehensive communication and engagement strategy within the organization. This role will oversee all central communications, including the creation and distribution of newsletters, organizational announcements, and the coordination of town hall meetings and various team engagement initiatives. The manager will play a critical role in fostering a connected, informed, and engaged workforce through strategic internal communication and community-building efforts.

Responsibilities:

• Develop, implement, and manage a robust internal communication strategy, ensuring consistent messaging and brand alignment across all internal platforms.

• Oversee the end-to-end production of internal newsletters, including content ideation, writing, editing, layout, and scheduling, to keep employees informed and engaged.

• Coordinate the drafting, review, and timely dissemination of critical organizational announcements, policy updates, and important business news.

• Plan, organize, and execute successful town hall meetings and other large-scale communication events, managing logistics, agenda development, speaker preparation, and technology requirements.

• Lead and coordinate various team engagement initiatives, ad-hoc projects, and recognition programs to enhance employee morale, foster collaboration, and build a strong organizational culture.

• Collaborate closely with leadership and internal teams to align communication efforts with business objectives, people strategies, and departmental communication needs.

• Continuously drive administrative, operational, and quality improvements within communication processes and engagement activities.

• Ensure all internal communications are clear, concise, compelling, and adhere to the organization's tone and style guidelines.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience in financial services or experience in internal communications, corporate communications, public relations, or a related engagement role, preferably within a large, complex organization

• Experience working in global and complex settings with multiple stakeholders

• Knowledge of the financial services industry and technology, including Data Governance

• Proven ability to work in a team of diverse skill sets and cultures.

• Proven ability to work in high-pressure, time-sensitive environments

• Exceptional written and verbal communication skills, with a keen eye for detail and the ability to craft clear, concise, and impactful messages, are required

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 28, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.