The Process Re-engineering Manager in Markets Operations is accountable for management of process re-engineering in complex/critical/large professional disciplinary areas. This role leads and directs a team of professionals and requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area.

Responsibilities:

• Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects within Markets Operations.
• Develop and executes influencing strategies to build & increase buy-in and business leadership support.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits. Accountable for staff's bench strength; provides technical expertise, and overall expert advice (technical, functional, change management, linkage to systems redesign efforts, etc).
• Interface with business, key stakeholders, champions & reengineering leadership. Proactively communicates with senior leadership.
• Identify potential re-engineering targets based on priorities for the management and global strategy.
• Engage senior process owners for each project, locally or globally as required.
• Shape large re-engineering programmes of projects, define business cases and gain stakeholder buy in for projects.
• Form project teams and create documentation to deliver re-engineering projects.
• Maintain accurate documentation including plans, financials and control points for each project.
• Create and maintain analysis supporting re-engineering projects.
• Direct analysis resources to deliver project related supporting material.
• Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Provides governance oversight for programmes of re-engineering.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Experience
  • 10+ years experience in Markets Operations
  • Subject Matter Expertise in Equities and/or Fixed Income Operations is preferred.
  • Advanced level experience in a related role with extensive experience in business, functional and people management.
  • Experience delivering re-engineering in a complex, multi-national banking environment.
  • Knowledge of re-engineering tools, principles and application.
  • Ability to lead and motivate diverse teams in multiple locations, including senior managers.
  • Consistently demonstrates clear and concise written and verbal communication
  • Thorough project planning and presentation skills

• Licenses/Registrations:
  • JSDA Class 1 Sales Representative Qualification - Mandatory
  • JSDA Internal Control Officer Qualification - Preferred

• Language Skills:
  • Fluent in Japanese (both written and verbal) is essential, including business-level keigo.
  • Strong business-level English (both written and verbal) is required for effective communication with regional and global stakeholders.

• Soft Skills:
  • Exceptional leadership, people management, and motivational skills.
  • Superior analytical, problem-solving, and decision-making capabilities, even under pressure.
  • Excellent communication, presentation, and negotiation skills to influence stakeholders at all levels.
  • Proactive, strategic thinker with a strong sense of ownership and accountability.
  • Ability to navigate complex organizational structures and foster cross-functional collaboration.

Education:

• Bachelor’s degree/University degree in Finance, Economics, Business Administration, or a related field is required.

Master’s degree or relevant professional certifications (e.g., CFA, PMP) preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Process Re-Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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