Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in innovation, problem solving and providing superior client experience to Citi’s Cross Border Payments team.

The Cross Border Funds Transfer team’s goal is to provide our clients with a superior client experience, innovative product and solution set that maximize Citi’s penetration of cross-border flows - resulting in Citi continuing to lead the industry and find unique ways to solve for its varied client needs. Citi is uniquely positioned by way of our global capabilities and geographic reach to deliver this.

Citi is widely considered to be the market leader in Cross-border flows due to its ability to effect payments in over 140 currencies, its in-country presence in nearly 100 countries coupled with its strong regional solution sets. At its core, Citi intends to continue to reinvent itself in this space, serving a very large portfolio of clients with globally significant flows, by increasing digitization and easing the complexities associated with these flows.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Cross-border Payments is a key strength and differentiator for Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi’s Cross-border business market leading and amongst the largest in the industry. It is one of Citi’s Treasury and Trade Service (TTS) most important business lines.

The business operates very closely with the domestic franchise as well as in perfect harmony with Citi’s market leading Foreign Exchange Business. The Cross-border Payments and Receivables business intermediates and processes flows generated by Corporates, Banks, Financial Institutions and Governments.

What you’ll do:

• Senior contributor to the design, product development/enhancements and closing of product gaps involving co-ordination with global partners and in-country product teams across regions.
• Support the evolution of the product offering to provide clients with unique and contextual User Interfaces and payment/ FX execution solutions to enhance client experience and enhance client satisfaction by leading specific product builds and initiatives.
• Support the expansion of Citi’s next generation of Cross-border payments offerings including new feature functionality not just around efficient payment and FX execution but also digitization of client interfaces as well as the backend, strong service and implementation focus and overall enhanced client experience.
• Support delivery of Product P&L (Revenue, Expense, Net Income Plan and Operating Efficiency) for the entirety of the CBFT business
• Engage sales and country partners to win marquee Cross-border Payments mandates to create a recurring stream of new revenues while at the same time protecting and growing the existing significant revenue and client book.
• Analyse product profitability, competition and positioning in the market and proactively drive initiatives to maintain Citi’s leadership position.
• Work collaboratively with the global, regional, and country product teams to drive collective value for clients across the CBFT offering
• Strong Risk and Compliance focus given the complexities of Public/ Private side of the underlying businesses while having a good commercial focus to determine pricing structures in line with level of market risk exposure.
• Support and lead client engagement on key payment deals and key relationships.

What we’ll need from you:

• Significant experience including cash management and payments product expertise.
• Strong collaboration skills, along with the ability to work closely and build trust with senior management and other partners.
• Exceptional organization and process management ability.
• Superior interpretive and problem-solving skills.
• Excellent team working and interpersonal skills to influence and build consensus.
• Ability to operate in a complex matrix environment.
• Articulate written and verbal communication skills.
• Propensity for detail and comprehensiveness of content
• Proven track record of success in developing and delivering payments products.
• Strong people, influence, and communication skills.
• Strategic mindset with the ability to conceptualize and execute on the business vision.
• Fast learner with intellectual curiosity - proactively seeks and develops new opportunities.
• Attention to detail and process/analytic mindset.
• Able to work in a fast-moving environment and dynamic team.
• Ability to influence and coordinate multiple internal stakeholders around a common goal.
• Ability to handle situations which can be stressful - or at minimum challenging - retaining control to guide other parts of the organization and/or make clear recommendations to management.
• Undergraduate Degree/Third Level Qualification is an advantage.

What we can offer you:

This is a dynamic senior product management role requiring the individual to display an excellent understanding of client experience needs, perform continuous market scans, drive innovation and work across multiple Service’s product groups and geographies.

Our product managers work collaboratively to piece together coherent and well-integrated solutions, while at the same time evaluating and engaging various internal and external partners to augment TTS’s core product offerings that deliver global value for our customers. This role offers a unique experience as a senior product manager in the Global Cross-border funds transfer product team.

• Acquire an understanding of interdependencies across TTS, FX and fintech partners.
• Develop understanding of global and regional payment markets, industry evolution and growth opportunities.
• Play an important role in the evolution and delivery of a reimagined Citi cross-border offering globally, in partnership with FXLM.
• Develop a strong internal network through interaction with multiple business partners, senior management, and functions globally.
• Managing complexities through a role within a multifaceted product that delivers payments across the globe for multiple client segments.
• Senior role in a high performing and dynamic team in a competitive environment.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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