Execution & Relationship Manager - ICRM
Citi
Customer Service
Heredia Province, Heredia, Costa Rica
Responsibilities:
- Understands relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their region/product/function
- In partnership with other Learning Advisors, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
- Helps execute learning and development strategy for their region/product/function
- Conducts the analysis of current versus future state gaps, identifies root causes, determines the appropriate solution and how success should be measured
- Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners
- Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them
- Collaborates with colleagues across HR to provide integrated experience for region/product/function partners
- In partnership with other learning advisors, Implements the strategy for consistently measuring the effectiveness of training
- Stays abreast to latest external market trends and anticipates their impact on future capability requirements for their region/product/function
- Is responsible for learning budget for their specific projects / areas of focus
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- 5-8 years of experience in Learning and Development
- Proven influencing and relationship management skills
- Proactive leadership and motivational skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Proficient in Microsoft Office with an emphasis on MS Excel
- Self-motivated and detail oriented
- Bachelor’s/University degree or equivalent experience
- Excel advanced
- English advanced
- Knowledge in SNOW and Lms systems
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Job Family Group:
Human Resources------------------------------------------------------
Job Family:
Talent, Development, Learning & Engagement------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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