Role Outline

The role of Business Analyst (AIM) -Strategic Business Solutions group is based at Citi Global Decision Management’s Bangalore Center and reports to the AVP/VP leading the team. The key requirement for the role is the ability to support and work in projects/adhocs and BAUs from understanding the business objective, formulating the Analytics solution and to work with team and business partners to enable execution. The individual should possess the ability to work in teams and display a proactive learning attitude.

ROLE & RESPONSIBILITIES

Job Summary:

Provide analytic support to the USCC operations with reducing cost of Operations, improving customer experience while managing operational risk. Work with business teams to understand the business context, formulate and execute appropriate repeatable analytical framework to address the business situation.

Role Description:

Lead Business Analyst will be a part of Global Operations Analytics team at AIM Bangalore.

As a Business Analyst, Operations Analytics– you will be responsible for work on various business functions like Customer Service, Collections, Backoffice that improve to Citi’s US personal Banking Operations business bottom-line and productivity objectives. This would include working on different variety of tools like SAS, Python, Tableau, etc. for reports, key metrics and giving insights to the business, leveraging operational data. You would actively contribute by analyzing operations and sharing findings to help solve problems and improve Operations Scorecard metrics..

Core Responsibilities:

Analytic Project Execution:

Ability to manage & develop analytic solutions to deliver on complex projects with minimal supervision from line manager

Set and manage partner expectations, Manage timeliness around project priorities

Improves business processes to drive efficiencies

Is able to collaborate and work with team members on theory/ practical applications of relevant tools & techniques

Ability apply Gen AI and Agentic AI solution to adopt reimagine Analytics drive

Business Knowledge: Develop business context and knowledge. Proactively seek out best practices and adopt the same in day to day functioning. Communication: Manage communication with Global partners. Able to negotiate and handle ambiguity. Team work: Collaborate with colleagues to leverage best practices Speed & Innovate: Demonstrate hyper speed in performance and Innovation at work to deal with complex business problem

QUALIFICATIONS

Education:

• Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.

Experience:

• Strong experience in Contact Center, BFSI Operations Analytics required
• Exposure to Financial Services
• Knowledge on Banking Collections, Back office Operations preferred
• Demonstrated ability to articulate analytic needs and translate them into research and development requirements.
• 0-4 Years of Analytical Experience

Skills:

Analytical Skills:

Hands-on working with data Proficient in Formulating Analytical methodology, identifying trends and patterns with data Business Impact Analysis Hypothesis testing, Knowledge of Segmentation, Profiling, predictive modeling Data Science AI/ML Use case and applications experience Concept and hands-on exposure to Gen AI, Prompt engineering preferable

Tools and Platforms:

Proficient in MS Excel, Powerpoint Proficient in Python / R/ SAS required SQL, familiarity with business intelligence tools like Tableau preferred Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills:

Highly Self motivated Client focus: Proficient in managing various stakeholders Capability to act as an Owner & deliver results Effective communication & Good interpersonal skills Good Time management Structured thinking Mentoring skill

What’s in it for you:

To work in a agile environment that embrace learning culture, Challenge own status quo every day, Champions analytics with best in class solutions for business operations. The ecosystem is open where everyone’s ideas are respected agnostic to levels and designations, and performance is the only key to success.

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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