The Appraisal Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Oversees valuation risk taken in connection with real estate activities which includes extension of credit that are secured by liens on or interests in real estate, capital markets, servicing and default of any consumer loan undertaken when real estate security or real estate activity, or an asset sale, or a refinancing is contemplated as a first way out.

Responsibilities:

• Incorporates subject matter expertise of appraisal regulations, policies, and investor guidelines in to daily decisions.
• Leads multiple teams of licensed/certified residential review appraisers performing appraisal reviews on residential properties for the mortgage process.
• Stays abreast of residential real estate market changes, drivers of change, and market outlook
• Corresponds with senior quality personnel and chief appraisers at Appraisal Management Companies.
• Performs critical reviews of externally prepared appraisals of real estate.
• Resolves complex issues that are not compliant with Citibank policies or appraisal conclusions that are not reasonable. Communicates results clearly and concisely.
• Establishes quality benchmarks with vendors; managing vendors to a quality product and maintaining satisfactory scorecard performance, including the oversight of action plans to correct deficiencies. Oversees and/or participates in annual due diligence visits to ensure compliance with Citi and Regulatory policy.
• Acts as the escalation point for supported businesses to address any concerns within the review process.
• Monitors reporting to ensure the process is working as intended, and promptly escalate any issues.
• Lead and oversee a small team of Junior Talent in project work and day to day deliverables.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• State Real Estate Appraiser Certification required
• 5+ years of appraisal and appraisal review experience
• Minimum 2 years management experience preferred
• Thorough understanding of appraisal regulations, appraisal standards and secondary market guidelines is required.
• Possess complex and diverse knowledge of financial services, knowledge of Citi is a plus. Good diplomacy and influence skills are required

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Real Estate Appraiser

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Telecommuter Missouri United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$117,440.00 - $176,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Jun 04, 2026

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.