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Role and Position Overview

Working as an Apps Sup Tech Lead Analyst, you will play an integral role in running and maintaining the production environment for all reconciliation applications in APAC region so that our Operations and Risk & Control users can confidently service their clients.

The role sits within the Data Engineering Production Management team, Which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing our products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 0/1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.

You will play an integral role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe.

Functional Key Responsibilities

• Provide functional oversight to production support team in Chennai.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Manage, maintain and support applications and their operating environments. This includes focusing on stability, quality and functionality in line with service level expectations
• Develop and maintain technical support documentation
• Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
• Implement and drive automations focused on productivity improvements and toil reduction
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Requires awareness of audit and compliance related issues.
  

Recommended Qualifications:

• 6-10 years experience Production Support lead role will be considered advantageous, but not essential.
• Experience in supporting/managing reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
• Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
• Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
• Experience working with Oracle Database
• Experience with Middleware solutions such as Tibco EMS, Kafka
• Experience with Java or other programming languages and a willingness to learn new technologies.
• Ability to demonstrate effective written and verbal communication skills and communicate appropriately with all relevant stakeholders.
• Effectively share information with other support team members and with other technology teams

Development Value

• The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the Reconciliation system.
• You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
  

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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