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About the Team: Data Solutions Production Management
Our Production Management team provides critical business and technical support for the Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support.

Working as part of our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management.

We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression.

Role and Position Overview
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

10+ years Proven and practical experience of in a production support role managing enterprise-level applications, demonstrating strong problem-solving and strategic thinking skills.
Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability.
Operating Systems & Scripting: Deep expertise in Unix/Linux environments and advanced Shell scripting.
Monitoring & Logging Tools: Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
Practical experience with containerization platforms (OpenShift, Kubernetes).
Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka).
Experience working with REST APIs.
Infrastructure Fundamentals: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles.
Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications.
Demonstrated leadership, strong interpersonal skills, and relationship-building abilities. Possesses excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences.
Proven ability to work effectively in a fast-paced environment, including experience leading or contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.

Education:

Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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