Custody Client Onboarding Analyst
IT
Warsaw, Poland
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Custody Client Onboarding Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
What you'll do
- Processing of client’s requests related to system set up for account opening and maintenance processes, ensuring the highest accuracy, effectiveness and timelines.
- Verification and authorization of data entered in the systems.
- Co-operation with other teams/employees in delivering high level of client satisfaction through strong product, process and client knowledge.
- Application of appropriate bank’s regulations while processing the requests - staying up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Identification of process improvements, procedures update.
- Supporting Manager with quality assurance process.
- Participation in user acceptance testing (UAT) for new systems implementation
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you
- Fluent English
- Previous experience in financial services preferred
- Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external).
- High attention to detail
- Good PC skills (Excel, Word)
What we can offer you
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
- Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
- Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
- Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
- Employee Assistance Program financed by Employer
- Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
- Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
- Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
- Additional day off for volunteering
- Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
- Opportunity to receive an annual discretionary incentive award
- Special offers and discounts for employees
- Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:
https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Securities and Derivatives Processing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
zł81 660,00 - zł119 240,00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.