We are looking for a Digital Learning Experience & Operations Specialist to join our team. This strategic role is designed for a professional who will manage, optimize and scale our digital learning ecosystem while driving operational excellence on a global scale.

This position bridges technical platform management with learning strategy, requiring an organized, innovative, and results – oriented professional.

Responsibilities:

• LMS Operations & Management: Lead the administration, maintenance, and day to day operations of our e – learning platforms.
• Learning Experience Design (LXD): Shape and align cohesive learning journeys that support business performance and continuous professional development.
• Internal Stakeholder management: Act as the primary point of contact for internal clients, providing high – quality advisory and support for the department training requests.
• Global collaboration: Partner and sync with global stakeholders across global teams to align learning initiatives.
• Content Curation & Structure: Conceptualize and structure modern training (advanced multimedia development skills are not required, but a strong grasp of instructional methodology is essential).
• Training facilitation: Deliver foundational and core training sessions, ensuring an engaging and impactful experience for internal audiences.

Qualifications & Requirements:

• Education: Bachelor’s degree in Education, Organizational Psychology, Administration or a related field.
• Platform & Tech Experience: Proven track record in E – learning platform administration and digital training tools (Workday learning is highly preferred)
• Instructional & learning Skills: Solid foundational knowledge of learning Experience Design, content curation and modern corporate learning tends.
• Bussiness Acumen & Stakeholder relations: Ability to interact with internal clients, understand their operational needs, and translate them into actionable training proposals.
• Language skills: Intermediate English Proficiency (B2 level), Confident professional communication skills to actively participate in global business meetings and collaborate across diverse, multicultural teams.
• Soft Skills: Strong analytical thinking, excellent communication, and a proactive, customer – centric approach.
• Industry Experience : Prior experience within the banking or financial sector is highly desirable.

• 0-4 years experience in similar roles operating LMS (experience with Workday Learning would be ideal)
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Results oriented
• Data driven
• Change management
• Collaborative
• Resilient

Education:

• Bachelor’s/University degree or equivalent experience

¡Te invitamos a formar parte de la transformación del aprendizaje en Banamex! ¿Te apasiona la transformación digital, el aprendizaje y la mejora continua?

En Banamex buscamos un (a) Especialista de Aprendizaje Digital y LMS que se integre al equipo de Learning para apoyar una de las iniciativas más relevantes de transformación y evolución de nuestras plataformas de aprendizaje rumbo a 2027.

Esta posición participará activamente en la migración, administración y optimización de herramientas de aprendizaje digital, colaborando con distintos stakeholders para garantizar una experiencia de capacitación moderna, eficiente y alineada a las necesidades del negocio.

Buscamos una persona analítica, organizada y orientada a resultados, con interés en la gestión de datos, evaluación de procesos y mejora continua de soluciones de aprendizaje.

Principales responsabilidades

* Apoyar en la administración y evolución de plataformas LMS y herramientas de aprendizaje digital.
* Participar en proyectos de transformación y migración tecnológica relacionados con Learning.
* Analizar métricas, indicadores y datos para generar recomendaciones de mejora.
* Colaborar con diferentes áreas del negocio para identificar necesidades de capacitación.
* Dar seguimiento a iniciativas de aprendizaje y adopción de plataformas digitales.
* Contribuir a la mejora de la experiencia de aprendizaje de nuestros colaboradores.

Perfil que buscamos

* Licenciatura concluida.
* Experiencia de 2 años en adelante en Learning, Capacitación, LMS o áreas afines.
* Inglés intermedio.
* Conocimiento en plataformas LMS.
* Conocimiento deseable en Workday Learning.
* Excel intermedio.
* Conocimientos básicos en herramientas de desarrollo de contenidos de capacitación.

Competencias

* Pensamiento analítico.
* Comunicación asertiva.
* Orientación a datos (Data Driven).
* Gestión de stakeholders.
* Atención al detalle.
* Proactividad y enfoque a resultados.
* Pasión por el aprendizaje y la transformación digital.

Ubicación

📍 Ciudad de México
🏢 Esquema híbrido de trabajo

Importante

Al postularte, te recomendamos adjuntar tu CV actualizado para que podamos evaluar tu experiencia de manera más ágil.

¡Te invitamos a formar parte de la transformación del aprendizaje en Banamex!

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.