Citi is looking for a Customer Service & Sales Advocate to join its Customer Service team, serving as a key point of contact for clients reaching out by phone and mail. In this entry-level role, you will resolve client inquiries, assess financial needs, and connect customers with the right Citi products and solutions. This is an opportunity to build a career in financial services within a global organization that values performance, teamwork, and client impact.

Attached resume required

Train on site/ Home Office Program

This position requires you to complete training on site at 9060 South Rita Road, Tucson, AZ. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.

Ready to launch your next career journey?

This full-time role comes with a fantastic benefits package designed to support you every step of the way!

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth.
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance: Generous paid time off including vacation and holidays.
• Heath & Wellness Support: Confidential mental health resources and assistance programs.

Discover the benefits and rewards that await you with a career at Citi https://citibenefits.com/

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes.

Responsibilities

• Serve as a Customer Service & Sales Advocate by managing inbound client calls and written communications, delivering timely and accurate resolutions to a wide range of service inquiries.
• Evaluate client financial needs during each interaction to identify and recommend suitable Citi products and solutions that add genuine value.
• Communicate the benefits and features of Citi products clearly and confidently, helping clients make informed financial decisions.
• Meet individual performance targets monthly, supporting overall business performance goals.
• Apply sound judgment when accessing risk, ensuring all actions adhere to regulatory and ethical standards to protect client and company integrity and Citi’s reputation.

Required Qualifications & Skills

• 1–3 years of experience in a customer-facing, sales, or service-oriented role.
• Clear and concise written and verbal communication skills, with the ability to engage clients professionally across multiple channels.
• Demonstrated ability to analyze situations, solve problems, and make sound decisions under pressure.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Comfortable offering and presenting products and solutions by identifying clients’ needs in a fast-paced, sales environment.
• High School diploma or equivalent.

Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks!

Attached resume required

#CustomerSupport

https://www.youtube.com/watch?v=nSSr1qm_f6s

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Tucson Arizona United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Jul 01, 2026

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.