• Conduct end-to-end quality and post-approval reviews of KYC records across all client types, ensuring compliance with regulatory and internal standards.

• Review submissions completed across global hubs and perform quality checks on reviews conducted by other reviewers.

• Identify, document, and report quality deficiencies, control gaps, and emerging risks in a timely manner.

• Act as the primary point of contact and SME for assigned regions, providing guidance to stakeholders and operational teams.

• Engage with Operations, Compliance, Risk & Controls, and senior management to ensure effective communication and timely remediation of issues.

• Perform root cause analysis to identify recurring defects, trends, and process weaknesses, and recommend corrective actions.

• Lead and track continuous improvement, remediation, and departmental initiatives, measuring effectiveness and reporting outcomes.

• Produce quality, exception management, and MIS reporting, providing insights on quality performance and key risk indicators.

• Manage project-related activities, including planning, risk assessment, governance updates, and stakeholder communications.

• Exercise independent judgment and decision-making while promoting a strong risk and control culture, escalating issues transparently and safeguarding the firm's reputation, clients, and assets.

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Qualifications:

• 5-8 years of experience

Education:

• Bachelor's degree/University degree or equivalent experience