The International Operations Business Execution (BE) ASIA SOUTH Cluster Lead is a critical strategic partner responsible for driving key Business Execution deliverables, enabling the Operations organization to achieve its day-to-day goals and long-term priorities. The core focus areas include Governance, Controls, and Client & Franchise.

The role is responsible for supporting ASIA SOUTH cluster operations and Operations Heads in driving and executing cross-Operations strategy and goals. The BE Lead will partner with country and cluster management teams to ensure appropriate governance, in alignment with global Citi standards and practices.

Key Responsibilities

Strategic & Operational Planning

• Act as a strategic partner to the Cluster Operations Head and CSS Business Execution Head, driving strategic planning to align operational capabilities with business goals.
• Oversee a portfolio of key projects, special initiatives, and enterprise programs to ensure successful and strategic execution.
• Lead efforts to streamline key processes across the cluster, establishing clear governance by defining process ownership and resolving cross-functional ownership disputes to ensure operational integrity.

Governance, Reporting & Compliance

• Drive and champion a robust governance culture, managing senior forum meetings, agendas, and tracking escalations.
• Support regulatory engagements, audits, and coordinate submissions and information requests as required.
• Oversee the operational risk environment, support key risk attestations, and escalate control issues with transparency.

Communication & Stakeholder Engagement

• Drive leadership's communication strategy, content, and multi-level distribution across all channels.
• Provide comprehensive senior leadership support, including calendar management, meeting agendas, presentation materials, and coordination for senior visits.
• Facilitate extensive stakeholder collaboration across country, cluster, and global teams -to ensure strategic alignment.

Organisational Support

• Maintain organizational clarity through org charts and responsibility maps, and coordinate key leadership travel and events.
• Support Ops leads as required for high-level talent management, succession planning, and recruitment for key roles.
• Drive and champion culture through inclusion, risk initiatives, and VOE action plans.

Qualifications

Required Experience

• 10+ years of experience in Banking, Operations, Business Management.
• 5+ years of experience in a role requiring extensive cross-functional and global stakeholder management.
• Proven track record of delivering complex, strategic initiatives in a large, matrixed organization.
• Demonstrated expertise in governance, operational risk management, and control practices.
• Strong commercial awareness and experience facilitating strategic business reviews.

Education

• Bachelor’s degree required; Master’s degree is a plus.

Technical & Leadership Skills

• Superior analytical, strategic planning, and problem-solving skills.
• Strong negotiation, executive influence, and articulate communication skills.
• Demonstrated ability to manage ambiguity, resolve complex issues, and drive solutions in a fast-paced environment.
• Excellent organizational skills with the ability to manage multiple conflicting priorities simultaneously.
• High proficiency in Microsoft PowerPoint and Excel.

Key Competencies

• Strategic Leadership & Execution
• Governance, Risk Management & Controls
• Relationship Management & Stakeholder Engagement
• Operational Excellence Mindset
• Change Leadership
• Cross-functional Collaboration

Additional Notes

This job description outlines the primary duties and responsibilities for the role but is not exhaustive. Additional responsibilities may be assigned based on business needs.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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