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Private Wealth Service & Support Specialist

Citizens Bank

Citizens Bank

Customer Service
United States
Posted on Wednesday, June 26, 2024

Job Description

The Private Wealth Service and Support Specialist is responsible for providing white-glove, end-to-end processing and servicing to Private Wealth clients and colleagues. In this role, you will help to increase customer loyalty and drive business development opportunities. The Private Wealth Service and Support Specialist will also serve as the operational specialist, in partnership with Private Wealth Management professionals. They will perform these duties with high proficiency and integrity, acting in accordance with the organization’s risk management practices, regulatory requirements, and industry best practice standards.

Primary responsibilities include

  • Exercise reasonable diligence to understand risks associated with client product and transaction approvals/declines to limit broker dealer liability and financial loss.
  • Independently determine business is in good order ensuring adherence with company policies, self-regulatory organizations, and state/federal regulations.
  • Research and assist in resolving complex discrepancies relating to client accounts and trading activities.
  • Monitor and investigate margin calls and trade extensions, taking steps to clarify or rebut with clearing firm, communicating to Private Wealth colleagues and clients, tracking to resolution.
  • Establishing relationships with numerous teams within Citizens Wealth to service our clients, while supporting divisional business needs and maintaining a “client first” mentality.
  • Driving innovation through curiosity and comprehensive understanding of business processes and challenges.
  • Responsible for accurately processing daily business which includes, but not limited to, money/asset movement, account opening, closing and maintenance, margin processing, trade processing, fee processing, etc.
  • Engaging with Wealth Managers and Customers, via inbound calls; processing requests, responding to their inquiries, and providing product and service level guidance.
  • Delivering highly efficient transaction processing.
  • Delivering superior results quickly and efficiently, utilizing effective time management skills.
  • Processing customer requests to include options, equities, mutual fund, and fixed income trades.
  • Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges.
  • Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc.
  • Be a role model and champion for continuous process improvement and organizational effectiveness.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Series 7, 63/66 required. Series 24, 4 preferred.
  • 5+ years of previous experience working in the financial services industry, encompassing experience with complex investment products including options, margin and control/restricted stock support.
  • Proven customer service, client support and problem resolution skills.
  • Strong technological savvy and comfortable with learning how to use new tools.
  • Ability to effectively influence others and use consultative skills to enrich the customer experience.
  • Demonstrate close attention to detail.
  • Ability to analyze complex situations in a high risk fast- paced environment.
  • Ability to work independently and as part of a team.
  • Ability to train and support other team members.

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday - Friday