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Deposit Operations Sr Specialist

Citizens Bank

Citizens Bank

Riverside, CA, USA
Posted on Wednesday, July 3, 2024

Job Description

The Deposit Ops Sr Specialist for the Tax Operations team will be responsible for activities such as maintaining customer W8 & W9 IRS forms, responding to internal bank requests via various methods regarding customer W8 & W9 forms as well as request corrected IRS tax forms. Primary responsibilities include:

  • Add or maintain customer information to system of record to support certified Social Security/Tax Identification information provided
  • Analyze daily, weekly, and monthly W8 & W9 reports from internal systems and applications (CMOD/Blue Prism) and validate customer information is accurate and correct, if required.
  • Perform various quality control functions to validate data is captured and reported accurately. Multi-task, prioritize, and cross train in a high volume, fast paced deadline-oriented environment.
  • May need to work independently on special projects, interacting with all levels of management, and serving as a resource for the business unit. Recommend enhancements to procedures and process improvement opportunities.
  • Provide support to Tax Operations business analysts for execution of annual Tax Year End project. Other tasks may be assigned to the. Operations Specialist related to servicing accounts.

Required Skills/Experience:

  • 2-3 years’ experience working in an operations environment
  • Team player; able to work independently with minimal supervision
  • Strong customer service skills
  • Strong organizational and analytical skills
  • Solid time management skills
  • Pays close attention to detail
  • Solid written and verbal communication skills
  • Strong listening and problem-solving skills
  • Ability to multi-task and function efficiently in high volume, fast paced deadline-oriented environment
  • Proficiency in PC and MS Office applications
  • Solid knowledge of department computer applications and systems
  • Customer service phone skills required
  • Experience with financial services industry and banking operations preferred.


Associate degree preferred but not required

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: 8:00 - 4:30, Monday - Friday

Position is Hybrid located in Riverside, RI 3 days per week on site after training period