Audit Director – Operational Risk Management and Human Resources

The Internal Audit team at Citizens is hiring an Audit Director to lead and execute complex audits for Operational Risk Management and Human Resources at the enterprise level. The Audit Director will also provide guidance on Operational and Enterprise Risk Management audit activities across the Internal audit team, ensuring compliance with applicable policies, procedures, and regulatory requirements, and keeping current on industry practices. The Audit Director will oversee a team of auditors, managing their assignments, performance, and development. As a member of Internal Audit’s Leadership team, the Audit Director will work with the Chief Audit Executive, Audit Senior Directors, and peers to establish and drive compliance with Internal Audit’s strategies and priorities. The Audit Director routinely interacts with executive and senior management of the bank and represents Internal Audit in committee meetings and key bank projects.

The Internal Audit team is made up of over 100 skilled professionals with the mission of consistently providing the Board, Audit Committee, Shareholders, and Executive Management with an independent and objective view of the effectiveness and sustainability of the control environment, risk management practices, and culture. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities.

As an Audit Director, you will be responsible for supporting the Audit Senior Director in delivering the annual audit plan and audit opinion through annual planning, risk assessment, execution of audit activities, resource management, ongoing relationship management with business lines that you are responsible for auditing, while providing leadership for your team. The Audit Director will be responsible for audits of the Enterprise Risk Management and Operational Risk Management frameworks, including operational and third party risk oversight and operational loss management, and Human Resources audits, including Operations, Systems, Compensation, and Benefits.

Primary responsibilities include

• Oversee the delivery of a portfolio of Operational Risk Management and Human Resources audit activities.
• Lead audit practices related to assigned areas of responsibility across the broader Internal Audit team.
• Build and maintain strong relationships with business line management, delivering credible, timely insights, and providing positive engagement experiences.
• Develop audit programs that ensure adequate coverage of risk and sufficient rationale for audit scope. Manage timely and quality audits and validation of management corrective actions.
• Meet Internal Audit metrics and standards for all audit activities performed by the team, including timely issuance of audit reports, meeting of audit hour budgets, and compliance with productivity goals.
• Compile audit results and develop impactful and balanced opinions on the control environment and control management practices of assigned businesses.
• Contribute to key reports and activities assigned to the Audit Senior Director, including Internal Audit Opinions, monthly reports, audit plan, etc.
• Contribute to the development and implementation of Internal Audit’s strategies and Methodology.
• Understand, comply with, and suggest enhancements to Internal Audit’s Methodology.
• Attend team meetings, internal town halls, and divisional offsite meeting.
• Maintain business expertise for assigned audit areas, including regulatory requirements, industry best practices, and technology advancements.
• Participate in own performance appraisal meetings/self-development activities.
• Acquire, develop, and retain team members.

Qualifications, Education, Certifications and/or Other Professional Credentials

• BA or BS degree is required.
• MBA or other advanced degree or certification is a plus.
• 12+ years of experience in an Internal Audit or risk management role in banking, financial services, or with a regulatory agency, complimented by business line experience.
• Solid understanding of US regulatory requirements and guidelines relating to Heightened Standards, corporate and risk governance, operational risk management, third party risk management and human resource functions.
• Experience managing and developing others.
• Excellent communication skills, both oral and written, with an ability to synthesize complex messages for interactions with external and internal constituents of all levels.
• Strong negotiation skills with ability to defend position in a constructive manner.
• Proven ability to work in a team environment, lead others, and appropriately prioritize workload to ensure deadlines are met.
• Strong organizational, operational, and problem-solving skills.
• Strong process, control, and documentation focus with experience driving change to enhance efficiency and effectiveness.
• Strategic thinker yet strong attention to detail with a dedication to quality and operational excellence.
• Willingness to travel 5-10% if needed.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday, 8:00 am - 5:00 pm