At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Specialist II, you will be responsible for delivering services to Commercial customers with a particular emphasis on delivering operational excellence, including intake, loan documentation/collateral monitoring and safekeeping including loan documentation review. Provide support for processes, problem solving and documentation. Contribute ideas, innovations, and insights based on operational and customer needs. Possess strong customer service attitudes and values. Seize opportunities that enhance the customer experience. Ensure compliance with department SLAs, policy and procedure. Support efforts in streamlining operations and improve customer service. Actively participates in process improvement activity and a culture of continuous improvement. Identify and escalate risk where appropriate. Comply with Bank procedures and operational processes as documented. Develop and maintain effective working relationships with peers and key business partners. Maintain a positive attitude. Support an environment of cooperation and change. Recognize need to escalate issues to a higher level. Operate effectively in a customer-oriented environment and work well in a team environment. Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally!

It is expected that the position holder will perform responsibilities with periodic oversight and minimal supervisory intervention. Primary responsibilities include:

• Maintenance of Bank and department loan files, including but not limited to, creating, inventory, archiving and filing of loan documentation (original, copy, electronic).
• Assist Intake with processing of daily mail
• Independently initiates and executes commercial loan and collateral transactions with a high level of accuracy that meets customer and business partner expectations.
• Completes various projects as assigned by Manager, Team Lead or Designee.
• Completes other duties assigned by Manager or Team Lead.
• Models behaviors that exemplify superior customer service.
• Demonstrates understanding of commercial lending products as well as market verticals.
• Demonstrates understanding of commercial loan documentation
• Demonstrates consistency in meeting target performance goals.
• Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk. Meets all security and human resources business partner expectations by developing appropriate communication channels and feedback mechanisms to measure satisfaction.
• Actively participates in continuous improvement activities and change initiatives to address corporate and departmental goals

Qualifications, Education, Certifications and/or Other Professional Credentials

• Strong knowledge of department applications and systems preferred, including TabFusion, Syndtrak, Salesforce, AFS, Loan IQ, Alfresco
• 5 + years with MS Excel Word, Power Point required
• Excellent organization skills required
• Excellent ability to multi-task required
• 5+ years of excellent customer service skills required
• Excellent time management skills required
• Excellent written and verbal skills required
• Excellent interpersonal skills required

High School Diploma Required
Bachelor Degree Preferred

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Monday –Friday 8:00 AM to 5:00 PM (On-Site)

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.