We are currently seeking an IT Applications Manager. This role is a hands-on, technical role responsible for the daily administration, maintenance, and operational support of a portfolio of business applications. This position serves as a technical subject matter expert, ensuring the stability, performance, and security of critical systems. The Application Manager will work directly with end-users and cross-functional IT teams to troubleshoot issues, implement system changes, and drive process improvements. This is an onsite role in our McLean, VA office.

Responsibilities

• Perform daily hands-on maintenance, administration, and configuration of enterprise applications that could include Workday, Coupa, ServiceNow, Google Workspace, Box, Salesforce, and SAP S4/HANA
• Serve as the primary technical point-of-contact for supported applications, providing advanced-level support and troubleshooting to resolve user issues and system errors.
• Manage the full application support lifecycle, including incident and problem management, change control processes, and resolution of user-submitted tickets.
• Conduct system-level analysis to identify root causes of technical issues and implement corrective actions.
• Execute data imports, exports, and transformations using Enterprise Integration Builder (EIB) or similar tools, and perform data audits to ensure data integrity.
• Design, test, and deploy system enhancements, patches, and upgrades to improve application functionality and performance.
• Develop and maintain comprehensive documentation, including technical specifications, configuration guides, and standard operating procedures (SOPs).
• Collaborate with IT infrastructure, security, and development teams to ensure seamless application performance and integration.
• Identify opportunities for process and system automation to enhance efficiency and reduce manual effort.
• Support application-related projects, including new module implementations, system migrations, and major version upgrades.
• Lead regular check-in meetings with key stakeholders to provide status updates on operational issues and planned changes.
• Provide technical guidance and training to end-users and junior staff to promote effective use of applications.

Basic Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or 7+ years of equivalent hands-on experience in application support and administration.
• Demonstrated experience in a hands-on technical role managing enterprise business applications.
• Expert knowledge of application configuration, data models, and security practices.
• Proficiency in troubleshooting complex technical issues and performing root cause analysis.
• Strong experience with data integration tools and processes (EIB, APIs, etc.).
• High level of professionalism and maturity in a collaborative, team-based environment.
• Strong analytical and problem-solving skills with a high degree of attention to detail.
• Excellent oral and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Ability to work independently and manage multiple priorities in a dynamic, fast-paced environment.
• Demonstrated ability to manage sensitive information discreetly.
• Alignment to Clark Standards of Excellence: Self-Motivated, Results Oriented, Adaptable, Team Player, Accountable, Ethical, Innovative, Resilient, Builds Relationships, Builds People / Teams & Followership, Sets Direction & Executes

Preferred Qualifications

• Experience with a range of business applications (e.g., ERP, CRM, HCM, financial, or custom-built systems).
• Experience with IT Service Management (ITSM) tools like ServiceNow, Jira, or similar.
• Relevant professional certifications (e.g., ITIL, PMP).
• Experience in the Construction industry a plus.

The work environment and requirements described below are representative of those necessary for an employee to successfully perform the essential functions of this role.

The Physical Side of the Role: Given that a good portion of your day will be spent at a desk, you should be comfortable with prolonged periods of focused work, whether it's collaborating with colleagues, analyzing data, or developing strategies. The role demands effective communication and sharp visual acuity for reviewing complex documents and performing detailed computer work. While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. The ability to lift and move objects up to 10 pounds regularly, and up to 25 pounds on occasion (think a box of files or small office equipment), is also required.

Your Work Environment: Your primary workspace will be in our professional office, which has a typical, quiet-to-moderate noise and light levels. As part of your work, you may also be required to visit active construction sites. These environments are naturally more dynamic and can include exposure to outdoor weather conditions, louder noise, and moving equipment. Your safety is our top priority, and you'll be expected to follow Clark Construction's safety policies and procedures, and all applicable laws, at all locations.

Our High-Performing Culture: This is a demanding, high-performance environment. We are looking for candidates who are energized by challenge, thrive under pressure, and are prepared to do what it takes to achieve exceptional results. Success in this role requires significant commitment, including flexibility to work extended hours, especially during critical project phases or client deadlines. Beyond regular working hours, there will be occasions where business needs require your attention, particularly for time-sensitive matters or emergencies. You are expected to monitor and respond to communications (phone calls, emails, text messages) as required to address these situations effectively. Your ability to manage these expectations and be responsive when critical issues arise is key to your success in this role and our collective success as a team.

A Drug Free Workplace: Clark promotes a drug free workplace. A pre-employment drug “fitness for duty” screening is required, and the company conducts random quarterly drug “fitness for duty” tests.