The Warehouse Associate II is a critical role to the rest of the DC being able to perform. Supporting Cycle counting and Scrapping activities. Processing of customer return of goods, inventory accuracy, and managing shipping process. You will be expected to perform an array of functions that may include Order Start, Troubleshooting (T/S) tasks, Sampling and Kitting, Inbound Coordinator, Subject Matter Expert (SME), Transportation Management System (TMS), and/or Return Specialist.

Major Areas of Accountability

• Execution of daily cycle counts and material replenishments to meet the guidelines for inventory accuracy, for order turnover, and for receiving.
• Receives incoming customer returns. Investigates, documents, and provides data of customer complaints.
• Responsible for entering Non Integrated Carrier (NIC) information into carriers web portal and transfer of all information to E1 for ASN tracking.
• Ensure adherence to approved Coloplast standard processes and procedures
• Ensure damage items and override carts are cleared daily
• Coordinates new hire training and recertification of tenured associate training on RF equipment, inbound receipts, outbound shipments to include both parcel, samples, and freight
• Conduct skill needs assessments to identify skill/knowledge gaps and training objectives
• Document each training program and module properly
• Responsible for updating MRP relevant data
• Usage of planning tools in E1 e.g., ERP, MRP, and WMS for daily planning of raw materials, intermediated, and finish goods
• Support the change request process with carrying out relevant activities
• Complete documentation and review of records required for inspections, audits, and corrective actions (including device history records and non-conformance reports)
• Deal with order and stock requests both from internal and external channels (Email, Phone, etc)
• Work closely with Supervisor or Warehouse Manager to manage order flow into the warehouse in line with available capacities through releasing and sorting activities
• To support and actively participate in Continuous Improvement initiatives and make work place improvement suggestions.
• To personally maintain high standards of housekeeping throughout working day and to ensure that any issue is brought to attention of a supervisor or Warehouse Manager
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Shall follow EHS and quality requirements
• Performing their job in compliance with the guidelines given
• Drawing attention to the manager to any difficulties in understanding or following the guidelines
• Drawing attention to inefficiency of the system
• Take responsibility for those safety aspects identified for the given position
• Support the positive EHS culture
• Other job duties as assigned

Level of Decision Making

The position holder has all necessary authorities to carry out the tasks described under responsibilities, with the limitations mentioned below and with Coloplast general rules and guidelines: Position holder cannot:

• Change own job description
• Change policy for the area
• Change the strategy – and /or activity plans
• Involve external persons in projects, which may give them knowledge of strategical and tactical issues without previous acceptance from (relevant manager)

The position holder is authorized to make quality related decisions and handle lot status codes in E1 after being trained.

Basic Qualifications

• Warehouse or Production environment experience is desirable.
• Knowledge of working to good distribution principles, ideally within the healthcare industry
• Highschool diploma or GED
• Knowledge and a good understanding of OSHA
• Demonstrable numeracy skills
• Knowledge in MS Excel, MS Word and have used a RF scanners or similar systems
• Willingness to learn Material Handling Equipment certification or MHE experience.
• High attention to detail
• Ability to work to challenging deadlines and targets whilst maintaining quality of service
• Flexible approach to shift patterns and start/finish times
• Good communication, organizational, and time management skills

Competencies & Skills (training provided during onboarding)

• Operational and non-operational Skills documented in local Skill Matrix and Training plan according to VV-0559444 GD SKILL Management Instruction
• Training defined in the Global Distribution Training Catalogue
• Basic ISO 9001/ ISO 13485
• Basic MDSAP Audit