Service Supervisor
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Service Supervisor to join our team specializing in Service for our Cummins Inc. facility in El Cajon, CA .
In this role, you will make an impact in the following ways:
Enhancing Team Productivity : By supervising and scheduling Service Technicians, you’ll ensure efficient use of time and resources, boosting overall productivity.
Improving Repair Quality : Monitoring repair quality and providing feedback will help maintain high standards and customer satisfaction.
Supporting Technicians : Offering first-level support and escalating issues when necessary, will ensure timely and effective problem resolution.
Optimizing Service Logistics : Managing materials, equipment, and personnel will ensure safe, high-quality, and efficient operations.
Accurate Quoting and Communication : Reviewing quotes for accuracy and keeping customers informed about repair status will build trust and transparency.
Driving Continuous Improvement : Participating in process reviews and improvements will help the team adapt to changing customer expectations and organizational goals.
Maintaining Customer Satisfaction : Monitoring and addressing issues that impact repair timelines will help meet customer expectations and maintain satisfaction levels.
Building Strong Customer Relationships : Resolving warranty concerns and maintaining professional communication will foster strong relationships with key customers.
RESPONSIBILITIES
To be successful in this role, you will need the following:
Effective Communication Skills : Develop and deliver clear, multi-mode communications that address the unique needs of different audiences.
Customer Focus : Build strong relationships with customers and deliver solutions that meet their needs.
Proficiency in Diagnostics Application : Translate customer complaints into troubleshooting plans, use specialized tools to diagnose issues, and validate repairs to ensure problems are resolved.
Expertise in Electronic Service Tools : Identify and utilize the appropriate hardware and software tools for service events and interpret results to determine next steps.
Thorough Service Documentation : Accurately document customer, equipment, and technical information to maintain a precise record of work done.
Skill in Technical Escalation and Warranty Process : Elevate technical issues, when necessary, analyze root causes, and manage warranty claims to ensure timely and accurate resolutions.
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
QUALIFICATIONS
Additional Information:
Must be able to promote a safety-first culture
Work with team members to ensure all safety concerns are addressed
Perform Job Safety Observations and report back findings to the team
Managing Customer Relations
Addressing Customer Concerns
Building Growth
Min Salary $74800
Max Salary $112200
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
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