Senior Service Engineer
Cummins Turbo Technologies
DESCRIPTION
In this role, you will make an impact in the following ways:
Act as a technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing teams to identify, define, and prioritize product issues.
Lead investigations of product or system problems by understanding causal mechanisms, recommending appropriate actions, and documenting results.
Anticipate potential product or process issues in the field and develop robust technical solutions to mitigate risks and improve service readiness.
Prepare service channels for efficient service events by ensuring parts availability, creating accurate diagnostic service information, and providing special tools for customer support.
Collaborate with technical experts to make proactive engineering decisions on failure analysis and data trend investigations, delivering final product resolutions to reduce customer downtime and improve product reliability.
Manage and coach team members on large-scale development or issue resolution projects, leading independent execution of projects with full accountability.
Provide technical leadership and guidance to less experienced engineers and technicians, transferring knowledge and driving improvements in work processes and systems.
Operate as a recognized specialist in a product or discipline area, contributing to cross-functional design integration and enhancing product development capabilities.
RESPONSIBILITIES
To be successful in this role you will need the following:
Bachelor's degree in Engineering or an appropriate STEM field; a Master's degree may be required for select roles.
Significant technical experience in engineering with a focus on field investigations, engine systems, and technical problem-solving, preferably at a Senior or Lead Engineer level.
Proven experience working with cross-functional teams to resolve product failures and implement preventive measures that enhance product reliability.
Excellent communication skills in both Korean and English, with the ability to interface effectively with OEM customers, Engineering, and Quality teams.
Strong project management skills with the ability to manage complex technical projects, ensure timely issue resolution, and drive results under challenging conditions.
Proficiency in MS Office tools and advanced knowledge of engineering problem-solving methodologies and systems thinking.
QUALIFICATIONS
Additional Key Responsibilities:
Drive the application of product problem-solving processes, such as the seven-step problem-solving approach, to ensure high-quality service and repair events.
Implement corrective and preventive action systems for product failures, ensuring timely communication of technical solutions across functional teams and service channels.
Ensure technical service information is up to date and accessible, improving the troubleshooting and repair process to maximize customer uptime.
Represent Cummins in front of customers as the technical interface, providing engineering data, documentation, and training to support product integration and design.
Develop and improve work processes across functional disciplines, ensuring alignment with technical goals and customer expectations.
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