DESCRIPTION

We are looking for a talented Quality System Technician – Level III to join our team specializing in Quality for our Cummins Inc. facility in Fletcher, NC.

In this role, you will make an impact in the following ways:

• Enhancing Compliance : By conducting thorough internal audits (QMS, Manufacturing Process, and Product Audits), you will ensure the organization adheres to ISO 9001, IATF 16949, and other relevant standards.

• Driving Continuous Improvement : Leading root cause analysis and resolving non-conformances will help identify and eliminate recurring issues, fostering a culture of continuous improvement.

• Training and Development : Planning and leading training sessions will empower employees with the knowledge and skills needed to maintain high-quality standards and effectively use AIAG Core Tools (FMEA, APQP, MSA, SPC, and PPAP).

• Technical Expertise : Demonstrating a deep understanding of manufacturing processes, risk analysis, and control plans will ensure audits are thorough and effective, identifying potential risks before they become issues.

• Adapting to Changes : Keeping up to date with internal and external changes, such as new technologies and updated standards, will ensure the organization remains compliant and competitive.

• Data-Driven Decisions : Gathering and analyzing audit-related information to produce insightful reports will support informed decision-making and strategic planning.

• Effective Corrective Actions : Initiating, approving, and monitoring corrective actions will ensure timely and effective resolution of audit findings, maintaining high standards of quality.

• Maintaining Documentation : Owning and maintaining the audit plan/schedule and quality manual will provide a clear and organized framework for all quality management activities, ensuring consistency and compliance.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Collaboration Skills : Build effective partnerships and work collaboratively with colleagues to achieve shared objectives, ensuring smooth and efficient audit processes.

• Engagement Leadership : Foster a motivating environment where team members are inspired to perform at their best, contributing to the organization’s quality goals.

• Quality Leadership Expertise : Apply the principles of the Cummins Operating System (COS) and Total Quality Management (TQM) to create a culture of continuous improvement and customer-centric quality.

• Proficiency in Quality Systems Management : Utilize quality tools and processes to maintain and enhance the quality management system, ensuring it consistently meets customer and business requirements.

Education/Experience

• Associate degree or equivalent business experience.

• IATF 16949 + ISO 9001 Internal Auditor Trained.

• Six Sigma Green Belt trained and willing to work towards certification.

• AIAG core tools (APQP, PPAP, SPC, FMEA, and MSA) trained.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Demonstrated ability to perform process based and risk-based audits.

• Initiated, approved, and monitored corrective actions associated with audit findings.

• Planned, performed, and led different QMS audits based upon IATF 16949 and ISO 9001.

• Performed training on AIAG core tools (APQP, PPAP, MSA, SPC and FMEA)

• Performed Product Audits per applicable CSRs.

• Led 3P-5Whys root cause analysis.

• Provided support to documentation on the key processes per business quality manual.

QUALIFICATIONS

Additional Information

Responsibilities:

Metallurgical Responsibilities:

• Control, adjust and monitor plant heat treating furnace parameters. Stabilize furnace parameters in emergency or idle conditions.

• Perform tooling changes for straightening and induction hardening equipment. Perform chemical testing of plant processes such as phosphate, wash, and rinse.

• Operate wet and dry abrasive cutting equipment to prepare daily metallurgical samples from the furnaces. Prepare metallurgical sample mounts for microscopic analysis.

• Operate and troubleshoot plant hardness equipment. Prepare samples for testing furnace carbon levels.

Quality Assurance Responsibilities:

• Initiate action to prevent the occurrence of any nonconformities relating to product, process, and quality systems.

• Control further processing, delivery, or installation of nonconforming products until the deficiency or unsatisfactory condition has been corrected.

• Initiate, recommend or provide solutions though designated channels.

• Verify implementation of solutions.

• Perform dimensional quality audits, capability studies and gauge studies.

• Provide technical support for manufacturing including troubleshooting, training for proper use of gauging, specifications, first piece inspections and inspections of purchased components.

• Document and analyze results using statistical methods.

• Use quality tools/techniques to assist in root cause analysis and process improvements.

• Analyze and disposition nonconforming in-process product characteristics as authorized by the Quality Engineer.

• Index, file store and retrieve quality records.

• Evaluate and inspect customer returns for failure modes and root cause analysis.

Technical/ Professional Knowledge, Training and Skills:

• Two-year technical degree or 3 years of Quality Assurance experience in a metalworking industry.

• Functional experience with mechanical gauges.

• Awareness of statistical techniques and Statistical Process Control techniques.

• Proven organizational, communication, training and record keeping skills.

• Effective and experienced team player.

• Ability to use Microsoft Word, Excel, and Outlook.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

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