Inside Sales Coordinator - Level I
Cummins Turbo Technologies
DESCRIPTION
Supports the customer-facing sales force through the rhythm of sales, from lead to close. Operates under clearly defined procedures and supervision.
Key Responsibilities:
Customer Enquiries : Responds to incoming electronic customer enquiries (e.g., emails, forms) and engages a more experienced Inside Sales Coordinator if needed.
Budgetary Quotes : Assists in compiling budgetary quotes, including technical data, customer presentations, lead time, and other details for the customer-facing sales force.
Customer Visits and Events : Contributes to the preparation, scheduling, and execution of customer visits and events where procedures are well documented and repetitive.
Order Processing : Supports the processing of orders, issuing order acknowledgements, invoicing, and shipping notices for simple jobs where procedures are well documented.
Reporting : Runs reports on order status, inventory status, and other associated information where procedures are well documented and repetitive.
Issue Resolution : Routes identified customer issues to associated teams and follows up for resolution (including shipment and after-sale).
Inventory Reporting : Periodically reports inventory/stock levels where procedures are well documented and repetitive.
Backup Support : Available as backup support for all branch personnel in the sale of products to retail customers, where tasks are well documented and repetitive.
RESPONSIBILITIES
Experience:
- Minimal or no work experience required.
Knowledge/Skills:
Contract Registration :
PO/contract analysis from a commercial perspective.
Registration of contracts in Salesforce.
New customer creation.
Bill to/Ship to creation.
Costing as per standard templates.
MIS on pending contracts.
Analysis :
Margin variation.
IGAAP/USGAAP closing.
Revenue recognition.
Competencies:
Action Oriented : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus : Building strong customer relationships and delivering customer-centric solutions.
Account Planning : Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
Adapts to Target Audience : Explains complex topics in a way that the target audience can understand, retain, and use the information.
Integrates Customer Perspective : Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
Sales Forecasting : Collects and assesses customer data from internal and external sources; compares against historical data to create a forecast of future consumption patterns.
Sales Pipeline Management : Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health and adjusts sales strategy accordingly.
Sense Making : Develops an intimate understanding of customer needs, behaviors, and buying journeys through diagnostic and probing questions and research.
Values Differences : Recognizes the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience.
This position may require licensing for compliance with export controls or sanctions regulations.
Qualifications:
Graduate/PG with a finance/commercial background.
Analytical approach.
Basic knowledge of Excel.
Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
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