On Site lead Technician
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented On Site Lead Technician to join our team specializing in Service for our Distribution Business Unit in Gauteng, South Africa.
In this role, you will make an impact in the following ways:
Technical Expertise: Act as the primary technical specialist, independently diagnosing and completing repairs on-site, ensuring minimal downtime for customer products.
Customer Relations: Maintain productive relationships with customers, ensuring their needs are promptly and efficiently addressed.
Coaching and Mentoring: Provide guidance on preventative maintenance and repairs, offering work direction and reviewing repair plans for less experienced technicians.
Inventory Management: Manage parts and spares inventory at the work site, ensuring availability and proper usage.
Issue Escalation: Escalate unresolved technical issues to product specialists or supervisors for timely resolution.
Documentation: Complete necessary documentation accurately, including service worksheets, timesheets, and warranty claims.
Sales and Service Opportunities: Identify additional sales and service opportunities with customers, contributing to business growth.
Health and Safety Compliance: Ensure adherence to all relevant health, safety, and environmental policies, reporting any issues to site management and supervisors.
RESPONSIBILITIES
To be successful in this role you will need the following:
Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to isolate and resolve issues, and documenting the process for accurate tracking and payment.
Understanding of Engine Systems: Proficiency in interpreting and analyzing the interactions of various electrical and mechanical systems, using service publications and measurement tools to diagnose and repair efficiently.
Product Repair and Maintenance Expertise: Capability to repair and maintain mechanical/electrical products within standard repair times, ensuring quality and minimizing customer costs by following guidelines and using the required tools.
Effective Service Documentation: Skill in creating and verifying customer and technical information, capturing specific data, and following procedures to document work accurately in the service management system.
QUALIFICATIONS
The successful candidate will be based in Mogalakwena Platinum Mine, in Mokopane, Limpopo.
Key Responsibilities, KPIs and/ or Expectations for the Role:
Ensure Timely HSE Compliance, Establish an Injury-Free Workplace, and Achieve a Zero Percent Incident Rate on the mine site.
Attain 100% Profitability and the Annual Operating Plan (AOP) for the site.
Manage Work-In-Progress (WIP) and keep aged Work-In-Progress (WIP) to a minimum of below 30 days.
Attain 100% of the Delivery-to-Promise (DTP) on services and unplanned repairs.
Ensure QuickServe Online (QSOL) Process Adherence for Repairs and Services by All Technicians Onsite, Including the Utilization of Cummins Standard Tools as Defined on QuickServe Online (QSOL)
QuickServe Playbook and E-job Card Roll-out
Establish and Maintain Collaborative Problem-Solving Relationships with MRC Product Quality, Technical Service Support Specialists (TSSS), Warehouse Operations, and Health, Safety and Environment (HSE)
Process, Forms, Procedures, and Systems Standardization
Training and Developmental Areas for Tech Leads (Schedule identified training for development areas for site technicians; Monitor and track progress of technicians in their training and development; Provide feedback and support to technicians to improve their soft and technical skills and knowledge).
Education/ Experience:
Apprentice Certified Power Generation and/or Engine Technician
Vocational diploma from relevant technical institution (Preferred)
Cummins High Horse Power (HHP) product knowledge, and certification is required
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Significant field service and/ or HHP re-manufacturing work experience is required
Customer-facing experience (Preferred)
Extensive knowledge of power generation and/or engine products
Basic understanding of competitors and typical industry practices
High Voltage/ Low Voltage practical experience (optional)
Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.