Business Quality Manager
Cummins Turbo Technologies
DESCRIPTION
In a non-Plant environment, the Business Quality Manager leads the development and maintenance of continuous improvement actions, tools, and capabilities in support of defect-free processes that meet or exceed customer expectations and achieve business results. This role is pivotal in developing employees to deliver quality functional excellence, fostering a culture of continuous improvement, and ensuring alignment with business objectives.
Key Responsibilities:
Collaborate with business management and line leaders to develop quality goals and objectives aligned with business strategies.
Lead the continuous improvement project selection and priority-setting process within assigned areas.
Plan, establish, manage, and track continuous improvement progress, assessing its impact on business results.
Lead and mentor teams focused on continuous quality improvement, ensuring successful project completion and implementation.
Assess team members' developmental needs and provide growth opportunities in alignment with business requirements.
Conduct quality assessments and audits focused on processes critical to customer satisfaction and business success.
Organize post-implementation reviews to identify strengths and opportunities for further improvement.
RESPONSIBILITIES
Skills and Experience:
Significant level of relevant work experience, including managerial experience.
Broad business knowledge with the ability to apply financial and business acumen.
Experience managing large teams and building team capability within the Quality function.
Demonstrated ability to challenge the status quo and drive continuous improvement initiatives.
Competencies:
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Drives Results: Consistently achieving results, even under tough circumstances.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Ensures Accountability: Holding self and others accountable to meet commitments.
Global Perspective: Taking a broad view when approaching issues, using a global lens.
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is unclear.
Optimizes Work Processes: Identifying the most effective and efficient processes to get things done, with a focus on continuous improvement.
Persuades: Using compelling arguments to gain the support and commitment of others.
Problem Solving: Utilizing systematic analysis processes and industry-standard methodologies to identify root causes, protect the customer, and implement robust, data-based solutions.
Quality Leadership (Cummins Operating System): Demonstrating knowledge of and practicing the principles of COS, translating them into Total Quality Management (TQM) principles to assess performance and drive continuous improvement.
Quality Systems Management: Utilizing quality tools and processes to ensure the quality management system is implemented, maintained, and consistently delivers products/services that meet requirements.
Supplier Quality Management: Leading all aspects of supplier quality management, developing collaborative supplier partnerships, contributing to audits, and resolving issues to improve supplier quality performance.
Values Differences: Recognizing and leveraging the value that diverse perspectives and cultures bring to the organization.
Experience:
Significant relevant work experience, including managerial roles.
Broad business knowledge and experience in quality management, continuous improvement, and team leadership.
QUALIFICATIONS
Qualifications:
College, university, or equivalent degree required.
Green Belt certification required.
Job Quality
Organization Cummins Inc.
Role Category Remote
Job Type Exempt - Experienced
ReqID 2409943
Relocation Package No
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