We are looking for a talented Senior Service Engineer Product Specialist to join our team specializing in Engineering for our Component Service Department in Eindhoven, Netherlands .

This role requires that the successful candidate be based heavily on-site at the customer to:

• Work collaboratively with the customer, to identify, investigate and rectify field issues in a timely and efficient manner.

• Work with suppliers to support in-depth investigations of failed bought out finished parts.

• Support other Components functions to mitigate impact and rectify quality spills.

• Manage and maintain data input into both Components Service (CCIMS) and Customer failed part and warranty databases.

• Work with Components Service and Customer warranty teams to agree technical and financial liability.

• Be part of our global team, supporting VPI, working cross functionally to ensure products are serviceable, with all associated service literature, tools, service kits and training available at launch.

• Collaborating with customers' own service teams: -

• Developing and approving diagnostic and troubleshooting process(es).

• Determining their requirements and ensuring all associated warranty administration processes are in place.

• Working closely with our Current Product Support team, sharing knowledge and experience of upcoming launches, delivering training where necessary.

• Work alongside VPI Service Engineers to support new product launches and infant care.

• Support "Infant Care" for critical launch's, delivering rapid root cause analysis of failed components, and initiating subsequent corrective actions.

• Completing "Emerging Issues" internal communications, and undertaking "Service Investigations", delivering Service Step-3 solutions where applicable.

Qualifications

Education/ Experience:

• A Bachelor's degree in Engineering or an appropriate STEM field is required. A Master's degree relevant to this discipline may be required for select roles.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required, with a demonstrated track record of technical problem solving and quality decision making.

• Knowledge of MS Office tools is preferred.

Responsibilities

To be successful in this role you will need the following:

• Channel Awareness: Ability to identify and understand the needs of global channel partners to support customers more effectively.

• Value Package Introduction (VPI): awareness of the VPI process

• Planning and Execution: Strong skills in establishing thorough, realistic plans and managing execution through structured tools, effective delegation, and follow-through.

• Technical Customer Management: Ability to represent Cummins to customers, providing engineering data, documentation, and training, and managing product changes to ensure uninterrupted customer business.

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