Engine Field Service Technician - Level III
Cummins Turbo Technologies
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The Engine Field Service Technician Level III acts as a technical specialist and the primary customer contact for diagnosing and executing complex repairs on Cummins engines and related systems at the customer’s site. The role requires expert-level technical knowledge, effective communication, customer handling skills, and the ability to coach and guide less experienced technicians, ensuring a high level of service quality and customer satisfaction.
Key Responsibilities:
Technical Diagnosis and Repair
Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites.
Perform preventative maintenance on engines and related components according to service schedules and quality standards.
Disassemble and assemble engines/power generators, inspect and replace parts according to re-use guidelines, and perform progressive damage checks.
Customer Support and Relationship Management
Establish and develop productive relationships with customers, ensuring prompt and efficient attention to customer needs.
Identify and recommend additional sales and service opportunities during service events.
Documentation and Reporting
Complete all required service documentation, including worksheets, warranty claims, timesheets, and quality reports, using business systems or handwritten forms.
Document results of troubleshooting for payment processing and historical tracking.
Training and Team Development
Coach and mentor technicians and apprentices; review repair plans and parts lists.
Transfer knowledge and provide on-the-job technical guidance.
Technical Escalation and Support
Escalate unresolved technical issues to higher-level specialists or supervisors as needed, ensuring accurate and timely issue resolution.
Capture and document troubleshooting steps thoroughly in technical databases.
Health, Safety, and Environment Compliance
Maintain adherence to all Health, Safety & Environmental (HSE) policies and procedures.
Proactively report incidents or potential risks to site management and supervisors.
Service Vehicle and Tool Management
Ensure service vehicle and tools are maintained in a clean, operational condition always.
RESPONSIBILITIES
Core Competencies:
Communicates Effectively – Tailors communication styles to suit different audiences and ensures clarity in messaging.
Customer Focus – Builds strong customer relationships and delivers customer-centric service solutions.
Develops Talent – Coaches and mentors team members to meet their career and technical development goals.
Manages Complexity – Makes sense of complex information to solve technical problems effectively.
Manages Conflict – Handles conflict situations effectively and maintains positive relationships.
Self-Development – Actively seeks opportunities for personal and professional growth.
Health and Safety Fundamentals – Champions proactive health and safety practices to contribute to an injury-free workplace.
Values Differences – Recognizes and values diverse perspectives and experiences within the workplace.
Diagnostics Application – Develops troubleshooting plans based on customer complaints; utilizes mechanical, electronic service tools, and software to isolate and repair faults.
Electronic Service Tool Application – Identifies and operates electronic tools for maintenance, diagnosis, and repair.
Engine Systems Interactions – Analyzes internal and external engine systems interactions (exhaust, cooling, fuel, driveline, aftertreatment, etc.) for accurate diagnosis and repair.
Product Repair and Maintenance – Carries out repairs and maintenance tasks efficiently following Cummins standards.
Service Documentation – Accurately records technical, customer, and equipment data for service management systems.
Technical Escalation – Manages technical escalation paths for unresolved service issues while ensuring seamless communication and documentation.
Qualifications:
Education:
Apprentice Trained Engine Technician (Preferred).
Vocational diploma from a relevant technical institution.
Licenses/Certifications:
Locally valid driving permit required.
May require licensing for compliance with export control or sanctions regulations.
Experience:
Significant field service work experience, especially with engine products.
Expert-level technical knowledge of Cummins engines and associated systems.
Direct customer service experience in technical support or service delivery role.
Experience mentoring and coaching junior technicians (preferred).
QUALIFICATIONS
Skills:
Solid knowledge and hands-on experience with:
DETC/SPART/SPIC diagnostic and service tools.
All Engine Applications across various industries.
Railway Equipment servicing and maintenance.
Excellent communication skills, both written and verbal.
Strong customer handling and relationship management skills.
Effective time management and prioritization in high-pressure environments.
Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
This job is no longer accepting applications
See open jobs at Cummins Turbo Technologies.See open jobs similar to "Engine Field Service Technician - Level III" Out for Undergrad.