Service Administrator
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Sioux Falls, South Dakota.
In this onsite role, you will make an impact in the following ways:
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor/Team Lead prior to customer contact.
Open and review work orders to ensure accuracy for invoicing and warranty, explain charges to Customers to resolve any concerns and close work orders once complete.
Work with Service Supervisor and/or Team Lead to schedule job assignments, monitor key performance metrics for the Workshop, including labor productivity and Customer satisfaction.
RESPONSIBILITIES
To be successful in this onsite role you will need the following:
Requires significant and/or in-depth knowledge obtained through specialized training.
Knowledge of Cummins Engines, Cummins Warranty procedures, Onan RV Gensets and Cummins systems (BMS and Guidanz) preferred. Prior experience in a shop service environment, repair and warranty related field required.
Excellent customer service skills with the ability to effectively communicate in a positive and professional manner.
Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
Excellent computer skills using multiple software platforms.
Please note, this position is 100% onsite at our Branch in Sioux Falls, SD.
QUALIFICATIONS
Education, Licenses, Certifications
- Technical Trade School/Vocational Diploma or Certification or equivalent experience required.
Compensation and Benefits
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Min Salary $47200
Max Salary $70800
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.