Parts Supervisor
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Parts Supervisor to join our team specializing in Parts Operations and Customer Support for our Distribution Business Segment in Pakenham, Melbourne, Victoria.
In this role, you will make an impact in the following ways:
Act as a trusted advisor to customers and technicians, providing expert guidance on parts selection, availability, and alternatives
Process orders efficiently through multiple systems, ensuring accuracy in documentation, billing, and inventory tracking
Collaborate with service teams to identify complex parts needs and source them in a timely, cost-effective manner
Manage warehouse operations including stock levels, shipping/receiving, and core processing
Mentor junior parts personnel, fostering a culture of learning, accountability, and continuous improvement
Participate in improvement initiatives and lead small projects that enhance operational efficiency and customer satisfaction
RESPONSIBILITIES
To be successful in this role you will need the following:
High school diploma or equivalent; advanced proficiency in Microsoft Office and inventory systems
Strong interpersonal skills with a customer-first mindset and the ability to build lasting relationships
Prior experience in parts operations, preferably within the heavy vehicle or Auto industry
Demonstrated leadership potential with the ability to guide small teams and drive branch success
Attention to detail and problem-solving skills to navigate complex parts sourcing scenarios
Willingness to comply with export control or sanctions regulations, if applicable
QUALIFICATIONS
Experience with Cummins products or within the heavy vehicle industry is highly advantageous.
Develop and maintain strong customer relationships to drive positive financial outcomes.
Comfortable engaging in customer visits and consistently seeking opportunities to enhance the customer experience.
Demonstrates the capability and readiness to lead a small parts and warehouse team, fostering motivation, accountability, and a strong commitment to branch success.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.