Service Advisor
Cummins Turbo Technologies
DESCRIPTION
Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Thank you for your interest in continuing to grow your Cummins career!
We are looking for a talented Service Advisor to join our team in Tuas South, Singapore. This will be Onsite role.
Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.
In this role, you will make an impact in the following ways:
Key Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyse customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including Labor productivity and customer satisfaction.
RESPONSIBILITIES
To be successful in this role you will need the following:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Ensures accountability - Holding self and others accountable to meet commitments.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
QUALIFICATIONS
Preferred Qualifications:
ITE graduates whom ever attended the internship with us before. Or High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
Be available and reachable outside regular hours, including weekends and public holidays.
Coordinate with internal teams and escalate issues when necessary
To execute the any site / yard entry related documents and requirement prior to job deployment.
Collaborate with Sales team and Operation manager for the all the Marine and all other segments sales inquiry.
Document all service activities, including time of call, nature of issue, resolution steps, and follow-up actions.
Excel in managing time, quickly response and reallocate time between tasks as priorities evolve, ensuring that urgent projects are completed on time.
Intermediate level of Microsoft Excel skills needed.
Advance level of Microsoft office skills expected.
Technical background preferred especially same industry – Marine market
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.