Field Service Technician
Cummins Turbo Technologies
DESCRIPTION
In this role, you will make an impact in the following ways:
Diagnose and complete less complex repairs to engines at the customer’s site.
Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customers.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
RESPONSIBILITIES
Qualifications: To be successful in this role, you will need the following:
Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.
Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.
Skills and Competencies:
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Develops Talent: Developing people to meet both their career goals and the organization’s goals.
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals: Champions and models proactive health and safety behaviors.
Diagnostics Application: Translates customer complaints to develop troubleshooting plans and uses specialized tools to diagnose and complete repairs.
Electronic Service Tool Application: Utilizes appropriate electronic tools to maintain products or diagnose and troubleshoot issues.
Engine Systems Interactions: Analyzes interactions of internal and external electrical and mechanical systems to diagnose and repair.
Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines.
Service Documentation: Creates and verifies customer, equipment, and technical information; documents required information in the service management system.
Technical Escalation: Elevates issues to a higher level of expertise and captures all troubleshooting steps in the appropriate database.
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
Field Service Residential 2/1 Roster
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.